Ashish Kapoor's Location
Gurugram, HR, IN
Ashish Kapoor's Work
- Director Process Excellence (Vice President) @ Mercer
- Vice President - Business Transformation @ Accenture
- AVP- Business Transformation @ Accenture
- Deputy General Manager - Service Excellence @ Jio
- Assistant Director - Business Excellence Department @ MTS - Sistema Shyam Teleservices Ltd
- Quality Manager @ Vodafone
- Customer Experience Coach @ Dell Technologies
- Quality Coach @ Vertex Data Science
Ashish Kapoor's Education
- Indian Statistical Institute
Certified Master Black Belt (MBB)
2014 - 2014 - TQM International (Sole Training partner of Motorola Solutions in India)
Six Sigma Master Black Belt (MBB)
2013 - 2014 - Certified Lean Six Sigma Black Belt-TQMI
Certified Lean Six Sigma Black Belt (Quality)
2010 - 2010
- PMP Certification from AstroWix
PMP Trained from AstroWix India
2013 - 2014 - IGNOU - MBA
MBA (Marketing)
2004 - 2007 - D.U. - M.Com
M.Com (Commerce)
2002 - 2004 - Indira Gandhi National Open University
Master of Business Administration - MBA (Business/Commerce, General)
Ashish Kapoor's Skills
- Service Delivery
- Team Management
- Call Center
- BPO
- Vendor Management
- Quality Management
- Customer Experience
- Process Management
- Six Sigma
- Outsourcing
Ashish Kapoor's Summary
Ashish Kapoor, based in Gurugram, HR, IN, is currently a Director Process Excellence (Vice President) at Mercer, bringing experience from previous roles at Accenture, Jio and MTS - Sistema Shyam Teleservices Ltd. Ashish Kapoor holds a 2014 - 2014 Certified Master Black Belt (MBB) @ Indian Statistical Institute. With a robust skill set that includes Service Delivery, Team Management, Call Center, BPO, Vendor Management and more, Ashish Kapoor contributes valuable insights to the industry. Ashish Kapoor has 2 emails on RocketReach.
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