Arup D. Email
Customer Success Manager @ Birdeye
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Arup D. Location
- Bengaluru, KA, IN
Arup D. Work
- Customer Success Manager @ (May 2024 - Present)
- Customer Success Manager @ (July 2022 - April 2024)
- SAAS Support associate @ (April 2021 - July 2022)
- Team leader Operations @ (June 2018 - March 2021)
- Senior Customer Service Representative @ (October 2015 - May 2018)
- Customer Service Representative @ (November 2013 - June 2015)
Arup D. Education
- Rajiv Gandhi Institute of management and technology
Master of Business Administration - MBA (Operations Management and Supervision)
2019-2021 - Rajiv gandhi institute of management and technology
BBA (Operations Management and Supervision)
2015-2018
Arup D. Skills
- API Integrations
- AWS Services
- AWS Services (EC2, S3, RDS, IAM, Lambda, etc.)
- Account Management
- Accounting
- Amazon Web Services (AWS)
- Analytical Skills
- Artificial Intelligence and Business Strategy
- Building Data Lakes on AWS
- Churn Management
- Client Relations
- Cloud Architecture
- Cloud Computing
- Cloud Security & Compliance
- Collaboration and Cross-functional Coordination
- Communication
- Communication and Interpersonal Skills
- Competitive Analysis
- Customer Engagement
- Customer Journey Mapping
- Customer Onboarding
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Success
- Customer success plan
- Data Analysis and Reporting
- Data Analytics
- Data Lakes
- Decision-Making
- Empathy and Customer Advocacy
- Escalation Resolution
- Escalations Management
- Executive Handling
- Executive Management
- Global market knowledge
- HubSpot
- Inbound Sales
- Infusionsoft
- Interpersonal Communication
- Interpersonal Skills
- Key Account Management
- Lifelong Learning
- Operations Management
- Problem Solving
- Problem-solving and Conflict Resolution
- Product knowledge and Training
- Project Leadership
- Project Management
- SAAS Expertise
- Salesforce Lightning
- Strategic Thinking
- Success goal
- Tableau
- Team Leadership
- Team Management
- Teamwork
- Technical Support
- Time Management
- Time Management and Prioritization
- Value Propositions
- Zoho CRM
Arup D. Summary
- Arup D., based in Bengaluru, KA, IN, is currently a Customer Success Manager at Birdeye. Arup D. brings experience from previous roles at OnceHub and iEnergizer. Arup D. holds a 2019 - 2021 Master of Business Administration - MBA in Operations Management and Supervision @ Rajiv Gandhi Institute of management and technology. With a robust skill set that includes API Integrations, AWS Services, AWS Services (EC2, S3, RDS, IAM, Lambda, etc.), Account Management, Accounting and more. Arup D. has 1 emails on RocketReach.
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