Arte.doc Information

We started in 2000 as a typical translation agency, working with individual and corporate clients in only 4 languages . Many times, clients came looking for a solution to their problem caused by information leaks, delays and incorrect translations, and we had to help by editing or translating again. Then in 2005, my brother and I, as partners in the company, decided to use our engineering skills and knowledge to create a workflow system of templates, checklists and procedures that made it easier for us to manage the translation process. The creation of the workflow system brought benefits for us as optimization of the process of accepting orders and facilitation of the logistics for legalizing documents. This also meant better results for our clients. We became faster in terms of translation, we increased the quality by including editors in the process and we created security measures for the information provided by our clients through additional confidentiality procedures. All these procedures, which are still relevant and used today, we integrated long before we became ISO certified. We developed our first ERP order management system , with which each translation had its own unique identification number , to which the correct translator and terminology editor are assigned, and the specific time limit for execution is determined. In 2008 we were the first company in Bulgaria to purchase the SDL Trados software in order for multiple translators to be able to work on one project at a time. We started to accumulate a terminological database in specific areas of work. This way we save our customers time and provide the opportunity to reduce the price of repetitive texts. After the implementation of the work system ISO 9001:2015 and certification according to the European standard for translation services ISO 15100, subsequently amended to ISO 17100:2015, we have certainly made our service even more reliable , meeting the requirements of our clients to receive their translations (now in over 35 language ...