Arpit . Email

Lead Enterprise Program Operations and Vendor Strategy and Governance @ Telstra

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Arpit . Location

Pimpri-Chinchwad, MH, IN

Arpit . Work

Lead Enterprise Program Operations and Vendor Strategy and Governance @ (March 2018 - Present)
Site Head — Operations, Delivery and P and L @ (August 2016 - March 2018)
Assistant Operations Manager — Service Delivery and Process Excellence @ (October 2015 - July 2016)
Lead — Operations, SLA Governance and Client Delivery @ (November 2012 - October 2015)
Operations Lead — Technical Operations and Escalation Management @ (April 2007 - November 2012)
Operations Supervisor — Guest Services and Revenue Operations @ MSC Cruises/ P&O Cruises /Start Cruises (June 2001 - February 2007)

Arpit . Education

International Business Management Institute (IBMI)
Strategic Business Management (Strategic Business Management)
2020-2020
Barnes School Devlali
ICSE (na)
1994-1996
Indian Institute of Management Bangalore
Strategic Management (Business Administration and Management)
SYMBIOSIS INTERNATIONAL UNIVERSITY
PGDBA (Operations Management)
Bharati Vidyapeeth
BHMCT
2001
Barnes school & Junior College
HSC

Arpit . Skills

AI Governance
Account Management
Agile Project Management
BPO
Bid Preparation
Business Analysis
Business Process
Business Process Analysis
Business Process Design
Business Process Improvement
Business Process Management
Business Process Outsourcing (BPO)
Business Process Re-engineering
CRM
Capacity Planning
Change Management
Contingent Workforce Management
Contract Negotiation
Cost Management
Cost Optimization
Cross-functional Coordination/ Training & Development
Cross-functional Team Leadership
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Delivery Operations
Delivery Performance
Digital Transformation
Enhanced Telecom Operations Map
Front & Back End Operations/ Project Management
Global Delivery
Governance, Risk Management, and Compliance (GRC)
Leadership
Lean Six Sigma
MIS
Management
Management Information Systems (MIS)
Onsite Management
Operations Management
Operations Management/ SLA Management
Outsourcing
Overseas team
P&L Management
People Management
Performance Management
Performance Metrics & KPIs
Portfolio Governance
Program Management
Project Management
Quality Assurance
Relationship Management/Process & PerformanceManagement
SOW Management
Service Delivery
Service Delivery Management
Service Delivery/ Quality Assurance
Service-Level Agreements (SLA)
Site Management
Six Sigma & Lean Management/Resources utilization
Stakeholder Management
Strategic Leadership
Strategic Partnerships
Strategic Planning
Team Leadership
Team Management
Technical Recruiting
Training
Vendor Management
Workforce Management/ Strategic Leadership
Workforce Planning
operation management

Arpit . Summary

Arpit ., based in Pimpri-Chinchwad, MH, IN, is currently a Lead Enterprise Program Operations and Vendor Strategy and Governance at Telstra. Arpit . brings experience from previous roles at Deluxe Entertainment Services Group, Tata Consultancy Services, SLK and IBM. Arpit . holds a 2020 - 2020 Strategic Business Management in Strategic Business Management @ International Business Management Institute (IBMI). With a robust skill set that includes AI Governance, Account Management, Agile Project Management, BPO, Bid Preparation and more. Arpit . has 1 emails on RocketReach.