Archana Ragavan Email & Phone Number
Vice President and Head of Customer Experience @ Ageas Federal Life Insurance
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Archana Ragavan Location
- Mumbai, MH, IN
Archana Ragavan Work
- 2022 - now Vice President and Head of Customer Experience @
- 2021 - 2022 Vice President - Client Relationship and Customer Engagement @
- 2019 - 2021 Vice President - Project Operations and Customer Experience @
- 2017 - 2019 AVP – Customer Engagement and HNI Cell @
- 2015 - 2017 Senior Manager - Customer Engagement and HNI Cell @
- 2012 - 2015 Manager @
- 2010 - 2012 Deputy Manager @
- 2010 - 2010 Deputy Manager, Underwriting @
- 2008 - 2009 Deputy Manager and Assistant Manager - Mini Processing Centre Head @
- 2007 - 2008 Management Trainee, Head Mini Processing Center @
Archana Ragavan Education
- Insurance Institute of India
Licentiate degree
2008 - 2008 - BVK College, Andhra University
Bachelor's degree (Commerce)
2002 - 2005 - GITAM Institute of Foreign Trade
Archana Ragavan Skills
- Vendor Management
- Leadership
- Digital Marketing
- Customer Experience
- Customer Engagement
- Operations Management
- information system design
- Bancassurance
- Banking
- Business Analysis
- Business Development
- Customer Relationship Management (CRM)
- Customer Service
- Insurance
- Management
- Management Information Systems (MIS)
- New Business Development
- Relationship Management
- Team Management
- Social Media Marketing
- Digital Marketing Stratergies
- Content Marketing
- Facebook Marketing
- Search Engine Optimization (SEO)
- Search Engine Marketing (SEM)
- Display Network
- Customer Journey Mapping
- Underwriting
- Communication
- Customer Journeys
- Customer Experience Transformation
- Net Promoter Score
- Customer Experience Analysis
- Business Strategy
- Voice of the Customer
- Customer Experience Design
- Process Improvement
- Customer Acquisition
- Digital Engagement
Archana Ragavan Summary
- Archana Ragavan, based in Mumbai, MH, IN, is currently a Vice President and Head of Customer Experience at Ageas Federal Life Insurance. Archana Ragavan brings experience from previous roles at SBI Life Insurance Co. Ltd.. Archana Ragavan holds a 2008 - 2008 Licentiate degree @ Insurance Institute of India. With a robust skill set that includes Vendor Management, Leadership, Digital Marketing, Customer Experience, Customer Engagement and more. Archana Ragavan has 2 emails and 2 mobile phone numbers on RocketReach.
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