HelpDesk Solutions specialise in IT Service Management Software (Touchpaper Servicedesk) and are a premium affiliate partner of Avocent/Landesk (Landesk ITSM, formerly known as Touchpaper Servicedesk) and Capisce Software (Automated Survey Software). Helpdesk Solutions are a business solutions provider specialising in providing IT Service Management solutions underpinned by technology. Avocent/Landesk offers a complete ITIL¢ service management solution. To be truly successful, ITIL¢ needs to be able to push the technology beyond IT and into the business of the organisation. The flagship product, ServiceDesk is one of the world™s leading IT support solutions and is the best selling IT support solution in Europe. The latest solution from Avocent/Landesk is the IT Business Management suite (ITBM). ITBM covers the core areas of IT Service Management (ITSM) Customer Service and Support (CSS), Network and System Management (N&SM). The key goal of ITBM is to align these 3 disciplines to measurably achieve the business's strategic and operational goals. With Offices in Sydney, Brisbane, New Zealand and Melbourne, Helpdesk Solutions is well represented in the Australian market place with a significant customer base.
Here at Professional IT Services we pride ourselves in giving quality services to our customers. We have supported our current clients in the management of their IT infrastructure since starting five years ago and continue to have an excellent relationship. Together with these companies we have grown, ensuring that their core business has improved with the technologies we have implemented and support. Our Clients consist of:Accounting FirmsFinancial and Investment BrokersPublic Relation ServicesFood Catering and RestaurantsDistribution for Food and house hold commoditiesDistributors for Bathroom and Door ware productsDistributors of Florist accessoriesOrthodontists PracticeMeat Brokers
This keeps solutions efficient and costs low. Rapid IT will give you the security and peace of mind you want, to be able to use your computer how you like, without the risk of costly and annoying down time. With our cover plans we provide further discounts and a priority service to give you even more peace mind. And if you have any questions or you just need something changed on your computer; We're here to help 24 hours a day 7 days a week. We're passionate about IT. So let us be your partner in this ever expanding technological world, and you'll never have to be stressed about your computer again. PASSION