Apifonica Information

Apifonica is a European AI company specialising in smart solutions for automating communication between businesses and their customers. Built on our proprietary platform, we develop highly efficient AI Agents capable of engaging in personalised and meaningful conversations in more than 150 languages. Our technology combines Conversational AI, speech recognition, our own intent recognition engine and scenario visualisation, opening up new opportunities for meaningful customer interactions. The platform handles 40 million automated conversations a month and up to 5,000 calls per minute, which makes it especially effective during peak periods. It supports active omnichannel communication, with capabilities such as making and receiving calls in up to 190 destinations, and enhancing customer engagement through SMS or RCS links. The advanced call outreach tools help deliver critical information, even when a customer's phone is temporarily unavailable or switched off (for instance, debt notifications, emergency alerts and more). Our voice and messaging services run on the telecom network of Tenios, our German group company and licensed carrier. Client data is hosted in Frankfurt, Germany, and the platform operates under an ISO/IEC 27001:2022 certified security management system with GDPR-compliant data processing. Apifonica's solutions integrate with enterprise systems through more than 3,000 pre-built integrations, provide essential analytics and help businesses save time and resources.