Anthony Roden Email & Phone Number

Head of Customer Support - Philippines @ Ideagen

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Anthony Roden Location

Manila, Philippines

Anthony Roden Work

Head of Customer Support - Philippines @ (May 2026 - Present)
Head of Operations @ (September 2022 - December 2025)
Senior Director Of Operations @ (January 2019 - September 2022)
Director Of Operations @ (January 2014 - January 2019)
Senior Operations Manager @ (September 2013 - January 2015)
Operations Manager @ (January 2010 - September 2013)
Senior Team Leader @ (September 2008 - January 2010)
Customer Care @ (October 2006 - August 2008)
Customer and Technical support Manager @ Planet Micro Ltd (February 2001 - August 2006)
Technical Support and Network Administrator @ (September 1999 - January 2001)

Anthony Roden Education

Hyde Clarendon Sixth Form College
GNVQ Intermediate (IT)
1997-1998

Anthony Roden Skills

Account Management
Analytical Skills
Business Continuity
Business Growth
Business Insights
Business Process Improvement
Business Reviews
CX
Change Management
Coaching & Mentoring
Contact Centers
Customer Escalation Management
Customer Experience
Customer Experience Management
Customer Satisfaction
Customer Service Management
Customer Service Operations
Customer Success
Customer Support
Employee Management
Escalations Management
Financial Literacy
Growth Strategies
Influence At All Levels
Influence Operations
Key Performance Indicators
Leadership
Lean Six Sigma
Management
Net Promoter Score
Operational Excellence
Operations Management
Optimising
Performance Management
Performance Reviews
Process Excellence
Process Improvement
Quality Management
Recovery Strategies
Resource Allocation
Senior Stakeholder Management
Service Delivery
Service Levels
Strategic Partnerships
Team Management
Team Motivation
Training Delivery
Transformation Expert
Vendor Management
Voice of the Customer
Workforce Management
Customer Service
Coaching
Offshore
Call Center
BPO
Outsourcing
Sla
CRM
Telecommunications
Team Leadership
Technical Support
Team Building
Call Centers
Offshoring
Telemarketing
Call Center Development
IT Service Management
Inbound Marketing
Avaya
Avaya Technologies
Operations
Business Process Outsourcing Bpo
Business Process Outsourcing
Presentation Skills
Six Sigma
Consumer Insight
Lifetime Value
People Management
Executive Presentation Skills
Customer Retention
Customer Focused Service
Client Services
Communication
Performance Metrics
P&l Management
Customer Management
Service Quality
Service Improvement
Problem Management

Anthony Roden Summary

Anthony Roden, based in Metro Manila, Philippines, is currently a Head of Customer Support - Philippines at Ideagen. Anthony Roden brings experience from previous roles at Enshored and Transcom. Anthony Roden holds a 1997 - 1998 GNVQ Intermediate in IT @ Hyde Clarendon Sixth Form College. With a robust skill set that includes Account Management, Analytical Skills, Business Continuity, Business Growth, Business Insights and more. Anthony Roden has 2 emails and 3 mobile phone numbers on RocketReach.