Anthony Roden Email & Phone Number
Head of Customer Support - Philippines @ Ideagen
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Anthony Roden Location
- Manila, Philippines
Anthony Roden Work
- Head of Customer Support - Philippines @ (May 2026 - Present)
- Head of Operations @ (September 2022 - December 2025)
- Senior Director Of Operations @ (January 2019 - September 2022)
- Director Of Operations @ (January 2014 - January 2019)
- Senior Operations Manager @ (September 2013 - January 2015)
- Operations Manager @ (January 2010 - September 2013)
- Senior Team Leader @ (September 2008 - January 2010)
- Customer Care @ (October 2006 - August 2008)
- Customer and Technical support Manager @ Planet Micro Ltd (February 2001 - August 2006)
- Technical Support and Network Administrator @ (September 1999 - January 2001)
Anthony Roden Education
- Hyde Clarendon Sixth Form College
GNVQ Intermediate (IT)
1997-1998
Anthony Roden Skills
- Customer Service
- Coaching
- Offshore
- Workforce Management
- Call Center
- Customer Satisfaction
- Operations Management
- BPO
- Contact Centers
- Customer Experience
- Outsourcing
- Sla
- CRM
- Team Management
- Performance Management
- Operational Excellence
- Process Improvement
- Business Process Improvement
- Telecommunications
- Team Leadership
- Technical Support
- Customer Support
- Team Building
- Management
- Leadership
- Customer Service Management
- Call Centers
- Training Delivery
- Quality Management
- Offshoring
- Telemarketing
- Account Management
- Call Center Development
- IT Service Management
- Service Delivery
- Inbound Marketing
- Avaya
- Vendor Management
- Avaya Technologies
- Operations
- Business Process Outsourcing Bpo
- Business Process Outsourcing
- Presentation Skills
- Six Sigma
- Consumer Insight
- Lifetime Value
- People Management
- Executive Presentation Skills
- Customer Retention
- Customer Focused Service
- Client Services
- Communication
- Process Excellence
- Performance Metrics
- CX
- Customer Experience Management
- P&l Management
- Customer Management
- Service Quality
- Change Management
- Voice of the Customer
- Lean Six Sigma
- Service Improvement
- Customer Service Operations
- Problem Management
Anthony Roden Summary
- Anthony Roden, based in Metro Manila, Philippines, is currently a Head of Customer Support - Philippines at Ideagen. Anthony Roden brings experience from previous roles at Enshored and Transcom. Anthony Roden holds a 1997 - 1998 GNVQ Intermediate in IT @ Hyde Clarendon Sixth Form College. With a robust skill set that includes Customer Service, Coaching, Offshore, Workforce Management, Call Center and more. Anthony Roden has 2 emails and 3 mobile phone numbers on RocketReach.
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