Anthony Roden Email & Phone Number
Head of Customer Support - Philippines @ Ideagen
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Anthony Roden Location
- Manila, Philippines
Anthony Roden Work
- 2026 -now Head of Customer Support - Philippines @
- 2022 -2025 Head of Operations @
- 2019 -2022 Senior Director Of Operations @
- 2014 -2019 Director Of Operations @
- 2013 -2015 Senior Operations Manager @
- 2010 -2013 Operations Manager @
- 2008 -2010 Senior Team Leader @
- 2006 -2008 Customer Care @
- 2001 -2006 Customer and Technical support Manager @ Planet Micro Ltd
- 1999 -2001 Technical Support and Network Administrator @
Anthony Roden Education
- Hyde Clarendon Sixth Form College
GNVQ Intermediate (IT)
1997-1998
Anthony Roden Skills
- Customer Service
- Coaching
- Offshore
- Workforce Management
- Call Center
- Customer Satisfaction
- Operations Management
- BPO
- Contact Centers
- Customer Experience
- Outsourcing
- Sla
- CRM
- Team Management
- Performance Management
- Operational Excellence
- Process Improvement
- Business Process Improvement
- Telecommunications
- Team Leadership
- Technical Support
- Customer Support
- Team Building
- Management
- Leadership
- Customer Service Management
- Call Centers
- Training Delivery
- Quality Management
- Offshoring
- Telemarketing
- Account Management
- Call Center Development
- IT Service Management
- Service Delivery
- Inbound Marketing
- Avaya
- Vendor Management
- Avaya Technologies
- Operations
- Business Process Outsourcing Bpo
- Business Process Outsourcing
- Presentation Skills
- Six Sigma
- Consumer Insight
- Lifetime Value
- People Management
- Executive Presentation Skills
- Customer Retention
- Customer Focused Service
- Client Services
- Communication
- Process Excellence
- Performance Metrics
- CX
- Customer Experience Management
- P&l Management
- Customer Management
- Service Quality
- Change Management
- Voice of the Customer
- Lean Six Sigma
- Service Improvement
- Customer Service Operations
- Problem Management
Anthony Roden Summary
- Anthony Roden, based in Metro Manila, Philippines, is currently a Head of Customer Support - Philippines at Ideagen. Anthony Roden brings experience from previous roles at Enshored and Transcom. Anthony Roden holds a 1997 - 1998 GNVQ Intermediate in IT @ Hyde Clarendon Sixth Form College. With a robust skill set that includes Customer Service, Coaching, Offshore, Workforce Management, Call Center and more. Anthony Roden has 2 emails and 3 mobile phone numbers on RocketReach.
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