Anna Paula Gonçalves Email
Diretora de Admissões - Executive MBA IESE Business School - Campus São Paulo @ ISE Business School
Anna Paula Gonçalves's Location
São Paulo, SP, BR
Anna Paula Gonçalves's Work
- Diretora de Admissões - Executive MBA IESE Business School - Campus São Paulo @ ISE Business School
- Ouvidora @ SumUp
- Superintendente de Ouvidoria @ MAPFRE
- Gerente Executiva de Ouvidoria @ MAPFRE
- Gerente Executiva de Ouvidoria @ GRUPO SEGURADOR BANCO DO BRASIL E MAPFRE
- Desenvolvimento de Produtos @ Atento
- Consultora de Processos de Atendimento @ Lederman Consulting & Education
- Gestora de SAC e Ouvidoria @ ABN AMRO Bank N.V.
- Gerente de Qualidade @ Banco Sudameris
- Gerente de Atendimento @ Banco Sudameris
Anna Paula Gonçalves's Education
- Fundação Dom Cabral
Especialização (Business Administration and Management, Insurance)
2016 - 2017 - ISE Business School
Especialização - Estratégia e Soluções (Desenvovimento de Produtos)
2010 - 2010 - FAAP - Fundação Armando Alvares Penteado
Pós Graduação (Gestão em Marketing de Serviços)
2002 - 2004
- Pontifícia Universidade Católica de São Paulo
Graduação (Jornalismo)
1992 - 1995
Anna Paula Gonçalves's Skills
- Call Centers
- Call Center
- Iso 9000
- Management
- Team Leadership
- Customer Experience
- Process Management
- Customer Satisfaction
- Product Development
- Key Performance Indicators
Anna Paula Gonçalves's Summary
Anna Paula Gonçalves, based in São Paulo, SP, BR, is currently a Diretora de Admissões - Executive MBA IESE Business School - Campus São Paulo at ISE Business School, bringing experience from previous roles at SumUp, MAPFRE and GRUPO SEGURADOR BANCO DO BRASIL E MAPFRE. Anna Paula Gonçalves holds a 2016 - 2017 Especialização in Business Administration and Management, Insurance @ Fundação Dom Cabral. With a robust skill set that includes Call Centers, Call Center, Iso 9000, Management, Team Leadership and more, Anna Paula Gonçalves contributes valuable insights to the industry. Anna Paula Gonçalves has 3 emails on RocketReach.
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