Anna de Guzman Email
Workforce Manager @ ibex.digital
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Anna de Guzman Location
- Philippines
Anna de Guzman Work
- Workforce Manager @ (January 2025 - Present)
- Workforce Manager @ Ibex GLOBAL SOLUTIONS INC (January 2025 - Present)
- WFM Manager @ (March 2021 - January 2025)
- Workforce Manager @ Sitel Group / Foundever (March 2021 - December 2024)
- Manager WFM @ (March 2021 - March 2023)
Anna de Guzman Skills
- Analytical Skills
- Analytics
- Capacity Planning
- Coaching
- Coaching & Mentoring
- Communication
- Contact Centers
- Cost Reduction
- Cross-functional Collaborations
- Customer Experience
- Customer Satisfaction
- Data Analysis
- Data Analytics
- Data-driven Decision Making
- Excellent Aspect eWFM Knowledge
- Forecasting
- IEX
- Interpersonal Skills
- Key Performance Indicators
- Leadership
- Mentoring
- Microsoft Excel
- Microsoft Office
- Multi-site
- Multiple Sites
- Operational Efficiency
- Organizational Performance
- People Management
- Performance Management
- Performance Tuning
- Planning & Scheduling
- Presentation Skills
- Presentations
- Problem Solving
- Process Improvement
- Project Management
- Real-time Monitoring
- Scheduling
- Soft Skills
- Solution-oriented
- Staff Development
- Statistical Data Analysis
- Strategic Initiatives
- Team Building
- Team Leadership
- Teamwork
- Training
- Workforce Management
- Workforce Optimization (WFO)
- Workforce Planning
- eWFM
Anna de Guzman Summary
- Anna de Guzman, based in Philippines, is currently a Workforce Manager at ibex. Anna de Guzman brings experience from previous roles at Ibex GLOBAL SOLUTIONS INC, Foundever, Sitel Group / Foundever and Sitel Group (previously Sykes). With a robust skill set that includes Analytical Skills, Analytics, Capacity Planning, Coaching, Coaching & Mentoring and more. Anna de Guzman has 1 emails on RocketReach.
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