Ann Vance Email & Phone Number

Director, Customer Service, Account Management @ HomeServe USA

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Ann Vance Location

Fairfield, CT, US

Ann Vance Work

2014 -now Director, Customer Service, Account Management @
2014 -2014 Consultant, Project Management, New Business @
2013 -2013 Family Leave @ Emergency Family Leave
2011 -2012 Director, Customer Service @
2007 -2011 Manager, North American Call Centers @
2000 -2005 Vice President and Call Center Manager, Global Operations @
1995 -2000 Vice President and Project Manager, Quality and Operations with assignments in London Operations @
1985 -1995 Vice President, Asset Management and Marketing @

Ann Vance Education

Fordham University - Graduate School of Business Administration
MBA (Finance)
College of New Rochelle
Bachelor of Arts (B.A.) (English)

Ann Vance Skills

Transferring
Positioning
Team Building
Financial Performance
Call Center
Infrastructure
Expenses
Rfp Solutions
Vendors
Sales
Location
Net
Cost
Fortune 500
Strategic Projects
Market Research
Minded
Finance
Job Satisfaction
Driving
Operational Efficiency
Savings
Redesigning
Contact Centers
Internal Communications
P&L Management
Middle Management
Cross Functional Team Leadership
Product Management
Business Requirements
Customer Support
Strategic Planning and Execution
Travel
Canadian
Data Conversion
Voice of the Customer
Management
Outsourcing
Calls
Vendor Rfp
Corporate Actions
Key Performance Indicators
High Impact
North America
CRM
Initiation
Leadership
Strategic Partnerships
Salesforce.com
Workflow
Human Resources
Execution
Profit
Customer Service Strategy
Forecasting
Customer Satisfaction
Foundation
Troubleshooting
System
Business Services
English
Data Recovery
Healthcare
Team Management
Team Leadership
Voice
Offering
Boosting
Reports
Strategy
Organizational Restructuring
Low Cost
Operations Management
New Business Development
Asset Management
Nonprofits
Training
Customer Service
Contract Negotiation
Synopsis
Operational Excellence
Documentation
Project Management
Streamlining
Organizational Design
Earlier
Results Driven
Reporting
Talk
Multinational
Operations Redesign
Call Centers
Loans
Customer Data
Analysis
Cost Reduction
London
Global Operations
Cut
Team Training And Incentives
Asset Based
RFP
Manhattan
Customer Feedback
Data Analysis
Business Expansion
Incentives
Technology Projects
Obsolete
Lead Generation
Strategic Planning
Conversation
Sales Management
Operations
Marketing
Credit
Change Management
Call/Contact Center Management
Service Quality
Revenue Enhancement
Solutions Design
Process/Solutions Design
Business Process Improvement
Project
House
Facilities Management
Analytics
Re Engineering
Performance Improvement
Losses
Presentations
LinkedIn
Customer Experience
BPO
Google Groups
Executive Management
Portfolio
Administrative Work
Fund Administration
Account Management
History
Start Ups
New York
Vendor Management
Process Improvement
Hear
Strengthening
Program Management
Canada
Agents
Diabetes Care
Invoicing
Business Strategy
Tracks
Recoveries
Cost Benefit
Marketing Strategy
Customer Base
Positive Change
Operations Reengineering
Consumer

Ann Vance Summary

Ann Vance, based in Fairfield, CT, US, is currently a Director, Customer Service, Account Management at HomeServe USA. Ann Vance brings experience from previous roles at HomeServe USA, Emergency Family Leave, Consumer Reports and Bayer HealthCare. Ann Vance holds a MBA in Finance @ Fordham University - Graduate School of Business Administration. With a robust skill set that includes Transferring, Positioning, Team Building, Financial Performance, Call Center and more. Ann Vance has 2 emails and 1 mobile phone numbers on RocketReach.