Ann Perera Location
- Kuala Lumpur, MY
Ann Perera Work
- 2021 -now Service Delivery Lead @
- 2020 -2021 Director @
- 2012 -2020 Assoc. Director - Operations @
- 2000 -2012 Operations Manager @
Ann Perera Skills
- BPO
- Contact Centers
- Call Center
- Service Delivery
- Outsourcing
- Operations Management
- Avaya
- Workforce Management
- Customer Experience
- Vendor Management
- Team Management
- Process Management
- Quality Assurance
- Customer Satisfaction
- Performance Management
- Business Process Improvement
- CRM
- Process Improvement
- Operational Excellence
- Customer Retention
- MIS
- Change Management
- Business Process
- Quality Management
- Service Management
- Stakeholder Management
- Recruiting
- Transition Management
- Soft Skills
- VoIP
- Strategy
- Telecommunications
Ann Perera Summary
- Ann Perera, based in Kuala Lumpur, MY, is currently a Service Delivery Lead at Accenture. Ann Perera brings experience from previous roles at AIG and Scicom MSC Berhad. With a robust skill set that includes BPO, Contact Centers, Call Center, Service Delivery, Outsourcing and more. Ann Perera has 2 emails on RocketReach.
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