Manager of Inside Sales and Customer Service @ (July 2018 - March 2023)
Customer Service, Account Managment, Sales Support Consultant - 3rd Party Logistics @ Independent Consultant (November 2017 - June 2018)
Account Executive @ (January 2016 - July 2017)
Sales Operations Director @ (October 2014 - January 2016)
Business Process Enhancements Director @ (May 2014 - October 2014)
Account Director 3PL Services @ (April 2013 - May 2014)
Account Management and Senior Account Manager 3PL @ (August 2011 - April 2013)
Senior Customer Advocate Manager @ (November 2009 - August 2011)
Customer Service and Demand Creation Manager @ (April 2006 - September 2009)
Customer Service Manager @ (September 1999 - April 2006)
Ann Pedersen Education
Lake Forest Graduate School of Management
Master of Business Administration (MBA)
2012-2015
University of Illinois Urbana-Champaign
Bachelors (Political Science)
1992-1996
Ann Pedersen Skills
Google Docs
Relationship Building
Coaching
Change Management
Customer Experience
Critical Thinking
Workday
Analytical Skills
Customer Relations
Internal Audit
Cross-functional Team Leadership
Process Improvement
Account Management
Forecasting
Team Building
Team Leadership
Leadership
Program Management
Customer Service
B2B
Training
Supply Chain Management
Strategy
CRM
Management
Sales
Long-term Customer Relationships
Customer Satisfaction
Sales Operations
Marketing
Lead Generation
Outsourcing
Project Planning
Customer Retention
Business Process
ERP
Product Management
Vendor Management
Project Management
Sales Management
Business Process Improvement
Business Development
Customer Relationship Management (CRM)
Microsoft Office
Salesforce.com
Strategic Planning
EDI
Contact Center Management
Data Analysis
Microsoft Excel
Microsoft PowerPoint
Ann Pedersen Summary
Ann Pedersen, based in Chicago, IL, US, is currently a Inbound Operations Manager at Mauser Packaging Solutions. Ann Pedersen brings experience from previous roles at Jessup Manufacturing Company, Independent Consultant and Brightstar Corp.. Ann Pedersen holds a 2012 - 2015 Master of Business Administration (MBA) @ Lake Forest Graduate School of Management. With a robust skill set that includes Google Docs, Relationship Building, Coaching, Change Management, Customer Experience and more. Ann Pedersen has 3 emails and 1 mobile phone numbers on RocketReach.
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