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Ankit S Location
Berlin, DE
Ankit S Work
Product Engineer @ (August 2025 - Present)
Sr. Technical support engineer @ (October 2023 - June 2026)
Technical Account Manager L4 @ (February 2023 - September 2023)
Senior Technical Support Engineer @ (October 2020 - July 2022)
Technical Support Engineer @ (June 2019 - October 2020)
Technical Support Engineer @ (November 2016 - June 2019)
Quality Consultant @ The phone Support Pvt. Ltd. (October 2015 - April 2016)
Technical Support Engineer @ The phone Support Pvt. Ltd. (March 2015 - April 2016)
Technical Support Engineer @ (December 2013 - November 2014)
Ankit S Education
Vardaman mahaveer Open University
Master of Arts - MA (Economics)
2016-2017
S S Jain Subodh P G College, Jaipur
Bachelor of Business Administration - BBA (Business Administration and Management, General)
2011-2014
Ankit S Skills
Agile Methodologies
Analytical Skills
Android Studio
Application Support
Artificial Intelligence (AI)
Building Trust
Cascading Style Sheets (CSS)
ChatGPT
Chatbots
Customer Advocacy
Customer Engagement
Customer Escalation Management
Customer Interaction
Customer Relations
Customer Relationship Management (CRM)
Customer Service
Customer Success
Customer Support
Diversity & Inclusion
GPT-4
Google Cloud Platform (GCP)
Google Workplace
Grafana
HTML
Identifying Issues
Incident Management
Internet Protocol Suite (TCP/IP)
JIRA
Java
Key Performance Indicators
Large Language Model Operations (LLMOps)
Large Language Models (LLM)
Leadership
LiveChat Customer Service Platform
Management
Microsoft Office
Microsoft Visual Studio Code
Network Troubleshooting
Networking
People Management
Postman API
Problem Solving
Product Knowledge
Python (Programming Language)
RCA
REST APIs
Relationship Building
Remote Desktop
SQL
Salesforce.com
Salesforce.com Administration
Scrum
Slack
Strategic Initiatives
Team Development
Team Leadership
Teamwork
Technical Support
Technical Systems
Troubleshooting
Web Technologies
Zendesk
intercom
xcode
Ankit S Summary
Ankit S, based in Berlin, DE, is currently a Product Engineer at Contentful GmbH. Ankit S brings experience from previous roles at Zendesk, HomeToGo, Twilio Inc. and LoginRadius. Ankit S holds a 2016 - 2017 Master of Arts - MA in Economics @ Vardaman mahaveer Open University. With a robust skill set that includes Agile Methodologies, Analytical Skills, Android Studio, Application Support, Artificial Intelligence (AI) and more. Ankit S has 1 mobile phone numbers on RocketReach.
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