Andy Prentice Email & Phone Number
Product Manager and Team Lead - Managed Services Capability Development @ BT Group
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Andy Prentice Location
- Horsham, GB
Andy Prentice Work
- 2021 -now Product Manager and Team Lead - Managed Services Capability Development @
- 2019 -2021 Senior Product Manager - Future Networks, Managed Services Development @
- 2017 -2019 Product Manager - Managed Services @
- 2016 -2017 Service Assurance Manager @
- 2015 -2016 Senior Professional Services Manager @
- 2014 -2015 Service Management Lead @
- 2013 -2014 Service Design Consultant @
- 2009 -2013 Senior Service Manager @
- 2006 -2009 Managed Services Orders Desk Manager @ RESPONSE
- 2004 -2006 Managed Services Helpdesk Coordinator @ RESPONSE
- 2004 -2004 Wholesale Calls and Access Digital Provision Advisor @
Andy Prentice Education
- Buckinghamshire Chilterns University College
BA (Hons) (Film and Drama Production)
2000-2003 - Hazelwick Secondary School 1994-2000
- Global Knowledge
Andy Prentice Skills
- ITIL
- Service Management
- Service Desk
- Service Delivery
- IT Service Management
- Incident Management
- Change Management
- Escalation
- Service Improvement
- ISO 20000
- Process Management
- Process Improvement
- Managed Services
- Outsourcing
- PRINCE2
- Sla
- Contact Centers
- Unified Communications
- Pre-sales
- Call Centers
- ITIL v3 Foundations Certified
- Data Center
- Management
- Telecommunications
- Project Delivery
- VoIP
- Business Process Improvement
- Problem Management
- IT Outsourcing
- IT Management
- Telephony
- Stakeholder Management
- IT Operations
- Vendor Management
- Professional Services
- Cloud Computing
- Leadership
- IT Strategy
- Business Continuity
- Infrastructure
- Customer Satisfaction
- WAN
- IVR
- Information Technology
- Drama
- Illustrator
- Graphic Design
- Operations
- Customer Service
- Film
- Product Development
- Pre Sales
Andy Prentice Summary
- Andy Prentice, based in Horsham, GB, is currently a Product Manager and Team Lead - Managed Services Capability Development at BT. Andy Prentice brings experience from previous roles at BT and Daisy Group. Andy Prentice holds a 2000 - 2003 BA (Hons) in Film and Drama Production @ Buckinghamshire Chilterns University College. With a robust skill set that includes ITIL, Service Management, Service Desk, Service Delivery, IT Service Management and more. Andy Prentice has 1 emails and 2 mobile phone numbers on RocketReach.
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