Andy McCutcheon Email & Phone Number
Chief Customer and Operations Officer @ Assembly Payments
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Andy McCutcheon Location
- Australia
Andy McCutcheon Work
- Chief Customer and Operations Officer @ (May 2026 - Present)
- Head of Customer Operations @ (October 2024 - May 2026)
- Head of Software Development @ Clearbox Systems - a business of KBR Limited (May 2023 - October 2024)
- Customer Experience Manager @ (July 2018 - February 2023)
- Customer and User Experience Designer (Start-up) @ payplex. (December 2017 - July 2018)
- Manager, Service Management and Customer Service (CX) @ SecurePay - a business of Australia Post (December 2016 - August 2017)
- Customer Implementation Manager @ SecurePay - a business of Australia Post (February 2015 - December 2016)
- Business Systems Analyst @ SecurePay - a business of Australia Post (October 2013 - February 2015)
- Senior Software Developer (Team Lead) @ SecurePay - a business of Australia Post (April 2000 - October 2013)
Andy McCutcheon Education
- RMIT University
Bachelor of Applied Science (Computer Science)
1997-1999
Andy McCutcheon Skills
- Agile Methodologies
- Business Analysis
- Business Process Improvement
- Business Strategy
- CX
- CX Strategy and Planning
- Change Management
- Complaint Management
- Customer Analysis
- Customer Experience
- Customer Experience Management
- Customer Experience Transformation
- Customer Insight
- Customer Journey Mapping
- Customer Journeys
- Customer Lifecycle Management
- Customer Loyalty
- Customer Marketing
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Support
- Data Analysis
- Data-driven Decision Making
- Defense Sector
- E-commerce
- HTML
- IT Service Management
- Java
- JavaScript
- Kaizen Blitz
- Leadership
- Management
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Net Promoter Score
- Organisational Change
- Organizational Change Management
- Organizational Culture
- Organizational Leadership
- Payment Gateways
- Presentations
- Project Management
- Salesforce.com
- Service Delivery
- Service Desk
- Stakeholder Engagement
- Stakeholder Management
- Strategy
- Team Leadership
- Ticketing Systems
- User Experience (UX)
- User-centered Design
- Voice of the Customer
- Web Design
- Web Development
- XML
Andy McCutcheon Summary
- Andy McCutcheon, based in Australia, is currently a Chief Customer and Operations Officer at Zai. Andy McCutcheon brings experience from previous roles at Zai, Clearbox Systems - a business of KBR Limited, Webcentral and payplex.. Andy McCutcheon holds a 1997 - 1999 Bachelor of Applied Science in Computer Science @ RMIT University. With a robust skill set that includes Agile Methodologies, Business Analysis, Business Process Improvement, Business Strategy, CX and more. Andy McCutcheon has 1 emails and 1 mobile phone numbers on RocketReach.
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Andy McCutcheon
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