Andy Macs Email & Phone Number
Service Delivery Manager @ Aussie Broadband
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Andy Macs Location
- Perth, WA, AU
Andy Macs Work
- 2025 -now Service Delivery Manager @
- 2021 -2025 Customer Experience Manager @
- 2020 -2021 Service Managment Consultant @ Andrew Chappell Consulting Services
- 2020 -2020 Looking for my next Challenge! @ @ ICT Service Management
- 2016 -2020 Senior Service Delivery Manager - Customer Success @
- 2016 -2018 Delivery Manager - NEC GovNext ICT @
- 2015 -2016 Service Operations Manager @
- 2014 -2015 Account Delivery Manager @
- 2013 -2014 Service Desk Optimisation Consultant @ ICT Industry
- 2012 -2013 APAC Regional Operations Manager - ESM Contact Channel Management and Premium Self Service @
- 2010 -2012 APAC Regional Service Owner - GESM Customer Self Service @
- 2006 -2010 Regional Program Manager - Customer Self Service @
- 2005 -2006 Service Delivery Manager @
- 2005 -2006 Continuous Improvement Manager @
- 2001 -2005 Site Leader Field Services @
- 1994 -2001 Assistant Director IT @ NT Correctional Services
- 1988 -1992 Technical Director @ Darwin Data Pty Ltd
Andy Macs Education
- Australian Institute of Business
Master of Business Administration (M.B.A.) ( Ongoing - expected completion mid 2015)
2014-2015 - Charles Darwin University
IT Services
1993-1995 - Nightcliff High School
High School Matriculation Certificate
1973-1975 - carpentaria college
High School Matriculation
1969-1974
Andy Macs Skills
- PMI
- IT Service Management
- ITIL
- Process Improvement
- Business Process Re-engineering
- Continuous Improvement
- Proposal Writing
- Service Delivery
- Service Management
- IT Outsourcing
- IT Management
- IT Strategy
- Incident Management
- Outsourcing
- Project Delivery
- Business Process Improvement
- IT Operations
- Change Management
- Service Improvement
- Vendor Management
- Sla
- Employee Self Service
- Customer Self Service
- Cultural Change Initiatives
- PMP
- Service Desk
- Management
- Leadership
- Project Management
- Business Process
- PMO
- Project Portfolio Management
- Business Transformation
- Operations Management
- Information Technology
- Stakeholder Management
- Integration
- Offshoring
- PRINCE2
- Solution Architecture
- Resource Management
- Transition Management
- Enterprise Architecture
- Program Management
- Governance
- Data Center
- IT Transformation
- Requirements Analysis
- Six Sigma
- SDLC
- Business Process Re Engineering
- Business Analysis
- ICT
- Strategic Planning
- Operations
- Managed Services
- Services
Andy Macs Summary
- Andy Macs, based in Perth, WA, AU, is currently a Service Delivery Manager at Aussie Broadband. Andy Macs brings experience from previous roles at Symbio, Andrew Chappell Consulting Services, @ ICT Service Management and NEC Australia. Andy Macs holds a 2014 - 2015 Master of Business Administration (M.B.A.) in Ongoing - expected completion mid 2015 @ Australian Institute of Business. With a robust skill set that includes PMI, IT Service Management, ITIL, Process Improvement, Business Process Re-engineering and more. Andy Macs has 1 emails and 1 mobile phone numbers on RocketReach.
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