2011 -
2013 Escalation Team Manager, Unified Communications and Contact Centre @ Capita IT Services
2007 -
2011 Regional Service Manager (South West and Wales) @ CCT
2000 -
2007 Implementation Engineeer @ Avaya UK
Andy Harper Education
Brunel Technical College
(City & Guilds Electrical Installation)
1984
-
1987
Lawrence Weston Comp. 1977
-
1982
Andy Harper Skills
VoIP
Contact Centers
Telephony
Unified Communications
ACD
Switches
Avaya
Cisco Technologies
Call Logging
LAN-WAN
Call Centers
IVR
WAN
Telecommunications
SIP
ISDN
CTI
Project Delivery
IP
Managed Services
Service Delivery
Service Management
Team Management
TCP/IP
Call Center
Avaya Communication Manager
Data Center
Avaya IP Telephony
Process Improvement
Lan Wan
Avaya Technologies
Management
H.323
Session Initiation Protocol Sip
Internet Protocol Ip
Sales
Avaya Products
Engineering
Microsoft Excel
Cisco Call Manager
Cisco Systems Products
Session Initiation Protocol
Internet Protocol
Andy Harper Summary
Andy Harper, based in Gloucester, GB, is currently a Support Operations Manager at Sabio. Andy Harper brings experience from previous roles at Sabio, Capita IT Enterprise Services, Capita ITS Technology Solutions and Capita IT Services. Andy Harper holds a 1984 - 1987 Brunel Technical College. With a robust skill set that includes VoIP, Contact Centers, Telephony, Unified Communications, ACD and more. Andy Harper has 1 emails and 2 mobile phone numbers on RocketReach.
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