Andrew Rowlands Email
Enterprise Customer Success Manager @ Postman (Api Tools)
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Andrew Rowlands Location
- Melbourne, VIC, AU
Andrew Rowlands Work
- Enterprise Customer Success Manager @ (September 2023 - Present)
- Regional Leader of Customer Success - APJ @ (May 2022 - September 2023)
- Customer Success Leader @ (March 2020 - May 2022)
- Customer Success Director @ Automation Anywhere (January 2017 - March 2020)
- Account Delivery Executive @ (January 2015 - January 2017)
- Portfolio Manager, Delivery and Crisis Management @ (January 2013 - January 2015)
- Non-Discretionary Delivery Manager @ (January 2010 - January 2013)
- Service Restoration Manager, 24x7 @ (January 2007 - January 2010)
- Acting Service Desk and Desktop Team Leader @ (January 2006 - January 2007)
- Service Desk Integration Team Leader @ Commander Australia (January 2005 - January 2006)
- Major Incident Manager, Incident Manager @ Canon Australia Head Office (January 2003 - January 2005)
- Service Desk and Desktop Analyst @ National Parks & Wildlife Services (January 2003 - January 2003)
- Junior Service Delivery Manager, Team Coordinator @ Silver Networks Australia (January 1998 - January 2002)
- Desktop Rollout Assistant @ Silver Networks Australia (January 1996 - January 1998)
Andrew Rowlands Education
- Hunters Hill High School 1993-1999
Andrew Rowlands Skills
- Leadership
- Service-Level Agreements (SLA)
- Stakeholder Management
- Customer Satisfaction
- Incident Management
- Teamwork
- Operations Management
- Service Level Agreements Sla
- Service Level Agreements
- IT Strategy
- Customer Experience
- Performance Measurement
- SDLC
- Client Relations
- Process Automation
- IT Outsourcing
- ITIL
- Account Management
- Software as a Service
- Business Analysis
- Communication
- Vendor Management
- Team Leadership
- Customer Relationship Management
- Success Oriented
- Customer Experience Management
- CSM
- Case Studies
- IT Operations
- Program Management
- Managed Services
- Product Adoption
- Crisis Management
- Change Management
- IT Management
- Sla
- Service Management
- Enterprise Account Management
- Business Process Improvement
- Customer Engagement
- Management
- Project Management
- Outsourcing
- Problem Solving
- Service Delivery
- Executive Relationships
- Solution Architecture
- Creative Problem Solving
- Organization Skills
- Project Delivery
- IT Service Management
Andrew Rowlands Summary
- Andrew Rowlands, based in Melbourne, VIC, AU, is currently a Enterprise Customer Success Manager at Postman. Andrew Rowlands brings experience from previous roles at HashiCorp, Telstra, Automation Anywhere and Hewlett Packard Enterprise. Andrew Rowlands holds a 1993 - 1999 Hunters Hill High School. With a robust skill set that includes Leadership, Service-Level Agreements (SLA), Stakeholder Management, Customer Satisfaction, Incident Management and more. Andrew Rowlands has 2 emails on RocketReach.
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