Call Routing Senior Analyst @ (January 2010 - November 2013)
Business Services Senior Analyst @ (February 2009 - January 2010)
Service Assurance Supervisor @ (April 2008 - February 2009)
Forecast Analyst @ (November 2006 - April 2008)
Service Assurance Coordinator @ (January 2005 - November 2006)
Retention Specialist @ (February 2004 - January 2005)
Customer Account Executive @ (June 2002 - February 2004)
Night Supervisor @ (November 1996 - June 2002)
Andrew Ramos Education
Mount Wachusett Community College 2000-2002
Andrew Ramos Skills
Call Center
Call Routing
Analysis
Business Analysis
Program Management
Call Centers
Forecasting
Leadership
Workforce Management
Telecommunications
Broadband
Strategy
Cross-functional Team Leadership
Process Improvement
Vendor Management
Networking
Customer Experience
Telephony
Customer Satisfaction
Avaya
Troubleshooting
Microsoft Word
Cross Functional Team Leadership
Andrew Ramos Summary
Andrew Ramos, based in Manchester, NH, US, is currently a Director Construction (Serviceability) at Comcast. Andrew Ramos brings experience from previous roles at Comcast. Andrew Ramos holds a 2000 - 2002 Mount Wachusett Community College. With a robust skill set that includes Call Center, Call Routing, Analysis, Business Analysis, Program Management and more. Andrew Ramos has 2 emails and 1 mobile phone numbers on RocketReach.
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