Manager, Technical Success @ (November 2020 - September 2021)
Manager, Premium Support - Symantec Enterprise Division @ (November 2019 - July 2020)
Manager, Technical Support @ (July 2018 - October 2019)
Associate Manager, Technical Support @ (September 2017 - July 2018)
Technical Support Engineer @ (December 2013 - August 2017)
Andrew Porteous Education
Seneca Polytechnic
Business Administration - Information Systems
Ted Rogers School of Management - Toronto Metropolitan University
Business Technology Management
Andrew Porteous Skills
Administration
Analytical Skills
Asset Procurement and Allocation
Business Analysis
Business Planning
Change Management
Critical Thinking
Customer Engagement
Customer Satisfaction
Customer Service Management
Customer Support
Databases
Decision-Making
Desktop Support
Domain Name System (DNS)
Global Cross-Functional Team Leadership
IT Service Management
Incident Management
Information Management
Integration
Leadership
Management
Networking
Organization
Organizational Effectiveness
Performance Management
Policy Writing
PowerPoint
Presentation Development
Presentations
Process Modeling
Professional Presentations
Project Management
Project Planning
Report Writing
Requirements Analysis
Requirements Gathering
SDLC
Service Delivery
Software Documentation
Stakeholder Management
Strategic Communications
Strategic Leadership
System Administration
Systems Analysis
Team Building
Team Leadership
Technical Support
Troubleshooting
Visio
Andrew Porteous Summary
Andrew Porteous, based in Toronto, ON, CA, is currently a Director, Technical Success at Backstory. Andrew Porteous brings experience from previous roles at People.ai, Broadcom Inc. and Symantec. Andrew Porteous holds a Business Administration - Information Systems @ Seneca Polytechnic. With a robust skill set that includes Administration, Analytical Skills, Asset Procurement and Allocation, Business Analysis, Business Planning and more. Andrew Porteous has 1 emails and 1 mobile phone numbers on RocketReach.
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