Andrew Krawczyk Email & Phone Number
Senior Manager, Support Services @ Devs.ai
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Andrew Krawczyk Location
- Montreal, QC, CA
Andrew Krawczyk Work
- 2025 - now Senior Manager, Support Services @
- 2022 - now Senior Manager, Support Services @
- 2022 - 2022 Senior Program Lead, Customer Experience @
- 2016 - 2022 Program Lead, Digital Growth @
- 2015 - 2016 Service Delivery Lead @
- 2013 - 2015 Global Operations Manager @
- 2008 - 2013 Operations Manager @
- 2004 - 2008 Service Desk Analyst, Incident Coordinator, Technical Lead @
- 2002 - 2004 Lead Technical Support Specialist, Supervisor @
Andrew Krawczyk Education
- Herzing College
Microcomputer and Networking Systems (AEC)
2000 - 2002 - Dawson College
Computer Science Technology
1998 - 2000
Andrew Krawczyk Skills
- IT Management
- IT Service Management
- IT Operations
- Project Management
- Business Process Improvement
- Business Analysis
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Personnel Management
- IT Outsourcing
- Team Management
- Quality Assurance
- ITIL Process
- Customer Support
- Customer Relations
- Customer Experience
- Deployment Planning
- Knowledge Base
- Quality Auditing
- Quality Improvement
- Workforce Management
- Workforce Planning
- Procedure Development
- Procedure Creation
- Staffing Analysis
- Technical Documentation
- Workflow Management
- Service Improvement Plans
- Service Level Management
- Demand Forecasting
- Resource Optimization
- Vendor Relationship Management
- Client Services
- Operations Management
- Global Deployment
- System Deployment
- Knowledge Management
- Knowledge Transfer
- Knowledge Discovery
- Quality Management
- Next Gen
- Reporting & Analysis
- Executive Reporting
- Financial Reporting
- Escalations Management
- Training & Development
- Management
- ITIL
- Technical Support
- Training and Development
- Reporting and Analysis
- Service Delivery
- Vendor Management
- Customer Relationship Management
- Customer Retention
- Communication
- Teamwork
Andrew Krawczyk Summary
- Andrew Krawczyk, based in Montreal, QC, CA, is currently a Senior Manager, Support Services at Devs.ai. Andrew Krawczyk brings experience from previous roles at AppDirect and AppHelp by AppDirect. Andrew Krawczyk holds a 2000 - 2002 Microcomputer and Networking Systems (AEC) @ Herzing College. With a robust skill set that includes IT Management, IT Service Management, IT Operations, Project Management, Business Process Improvement and more. Andrew Krawczyk has 2 emails on RocketReach.
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