Andrew Krawczyk Email & Phone Number
Senior Manager, Support Services @ AppDirect
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Andrew Krawczyk Work
- Senior Manager, Support Services @ (October 2022 - Present)
- Senior Program Lead, Customer Experience @ (April 2022 - October 2022)
- Program Lead, Digital Growth @ (June 2016 - March 2022)
- Senior Manager, Support Services @ (December 2025 - Present)
- Service Delivery Lead @ (July 2015 - May 2016)
- Global Operations Manager @ (January 2013 - January 2015)
- Operations Manager @ (January 2008 - January 2013)
- Service Desk Analyst, Incident Coordinator, Technical Lead @ (January 2004 - January 2008)
- Lead Technical Support Specialist, Supervisor @ (January 2002 - January 2004)
Andrew Krawczyk Education
- Herzing College
Microcomputer and Networking Systems (AEC) (Network and System Administration/Administrator)
2000-2002 - Dawson College
Computer Science Technology (Computer Science)
1998-2000
Andrew Krawczyk Skills
- IT Management
- IT Service Management
- IT Operations
- Project Management
- Business Process Improvement
- Business Analysis
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Personnel Management
- IT Outsourcing
- Team Management
- Quality Assurance
- ITIL Process
- Customer Support
- Customer Relations
- Customer Experience
- Deployment Planning
- Knowledge Base
- Quality Auditing
- Quality Improvement
- Workforce Management
- Workforce Planning
- Procedure Development
- Procedure Creation
- Staffing Analysis
- Technical Documentation
- Workflow Management
- Service Improvement Plans
- Service Level Management
- Demand Forecasting
- Resource Optimization
- Vendor Relationship Management
- Client Services
- Operations Management
- Global Deployment
- System Deployment
- Knowledge Management
- Knowledge Transfer
- Knowledge Discovery
- Quality Management
- Next Gen
- Reporting & Analysis
- Executive Reporting
- Financial Reporting
- Escalations Management
- Training & Development
- Management
- ITIL
- Technical Support
- Training and Development
- Reporting and Analysis
- Service Delivery
- Vendor Management
- Customer Relationship Management
- Customer Retention
- Communication
- Teamwork
Andrew Krawczyk Summary
- Andrew Krawczyk, is currently a Senior Manager, Support Services at AppDirect. Andrew Krawczyk brings experience from previous roles at AppDirect, Devs.ai and AppHelp by AppDirect. Andrew Krawczyk holds a 2000 - 2002 Microcomputer and Networking Systems (AEC) in Network and System Administration/Administrator @ Herzing College. With a robust skill set that includes IT Management, IT Service Management, IT Operations, Project Management, Business Process Improvement and more. Andrew Krawczyk has 2 emails and 1 mobile phone numbers on RocketReach.
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