Andrew Graves Email & Phone Number
Senior Customer Success Manager @ Monarch Money
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Andrew Graves Location
- Los Angeles, CA, US
Andrew Graves Work
- Senior Customer Success Manager @ (April 2025 - Present)
- CX Advocate @ (January 2025 - Present)
- Manager of Customer Experience @ (June 2022 - June 2024)
- Director, Customer Experience @ (April 2021 - June 2022)
- Manager, Customer Experience @ (July 2020 - April 2021)
- Head of SafeRide Support @ (June 2016 - March 2020)
- Manager of Live Operations @ (September 2015 - May 2016)
- Social Media Lead and Retail Sales Representative @ (December 2014 - August 2015)
- Project-based Operations for NA Risk Management @ (February 2014 - December 2014)
- Team Lead in Risk Management, Escalations, Claims @ (March 2011 - February 2014)
- Customer Support Specialist @ (August 2010 - March 2011)
- Retail Sales @ (May 2008 - August 2010)
- (Through Adecco Staffing) Streetview Maps Data Gathering @ (July 2007 - October 2007)
- Compliance and Outside Activities @ (February 2006 - June 2007)
Andrew Graves Education
- University of Kansas
Master of Music (Vocal Performance)
2001-2004 - The University of Kansas
Bachelor of Music (Vocal Performance)
1997-2001
Andrew Graves Skills
- Written Communication
- Data Analysis
- Jira
- Tableau
- Looker (Software)
- Interviewing
- Scheduling Management
- Customer Experience
- Cross-functional Team Leadership
- People Management
- Coaching & Mentoring
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Insight
- Contractors
- Training
- Communication
- Project Planning
- Demand Forecasting
- Intercom
- Zendesk Customer Service Software
- Business-to-Business (B2B)
- B2C
- Dispute Resolution
- Stripe (Software)
- Escalations Management
- Customer Support
- Management
- Public Speaking
- Improvisation
- Employee Training
- PowerPoint
- Microsoft Excel
- Microsoft Word
- Negotiation
- Gmail
- Project Management
- Account Management
- Sales
- Customer Service
- Salesforce.com
- Social Media
- Social Media Marketing
- Social Networking
- Marketing
- Product Management
- Career Management
- Deals
- Risk Management
- Strategic Planning
Andrew Graves Summary
- Andrew Graves, based in Los Angeles, CA, US, is currently a Senior Customer Success Manager at Monarch Money. Andrew Graves brings experience from previous roles at The CX Audit, GoGuardian and TutorMe. Andrew Graves holds a 2001 - 2004 Master of Music in Vocal Performance @ University of Kansas. With a robust skill set that includes Written Communication, Data Analysis, Jira, Tableau, Looker (Software) and more. Andrew Graves has 2 emails and 2 mobile phone numbers on RocketReach.
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