Contact Center Operations Manager - Nursing and Healthcare @ Doherty At Home (January 2014 - January 2016)
Independent Contractor @ (January 2014 - January 2014)
Director of System Integration - Hospitals and Clinics @ (January 2013 - January 2013)
Director of Operations - Hospital and Medical Services @ (January 2010 - January 2013)
Manager of Patient and Guest Services @ (January 2009 - January 2010)
Call Center Supervisor @ (October 2006 - October 2009)
Andrea Smith Education
University of St. Thomas
BA (Psychology)
2002-2005
University of St. Thomas
Mini Masters Project Management
2014
Andrea Smith Skills
Executive Team
Customer Success
Executive Relationships
Customer Engagement
Problem Solving
Strategy Implementation
People Management
P&L Management
Forecasting
Customer Service
Healthcare
Process Improvement
Healthcare Information Technology
Microsoft Office
PowerPoint
Teaching
Leadership
Employee Relations
Strategic Planning
Team Building
Leadership Development
Team Leadership
Account Management
Call Centers
Customer Satisfaction
Management
Sales
Training
CRM
Customer Relationship Management (CRM)
Business Process Improvement
Contact Centers
Business Development
Coaching
Customer Retention
Andrea Smith Summary
Andrea Smith, based in Saint Paul, MN, US, is currently a Vice President Operations at A.W. Companies, Inc. - BPO Solutions. Andrea Smith brings experience from previous roles at A.W. Companies, Inc. - BPO Solutions, All-Calls Call Centers and Doherty At Home. Andrea Smith holds a 2002 - 2005 BA in Psychology @ University of St. Thomas. With a robust skill set that includes Executive Team, Customer Success, Executive Relationships, Customer Engagement, Problem Solving and more. Andrea Smith has 3 emails and 5 mobile phone numbers on RocketReach.
Looking for a different Andrea Smith?
Find contact details for 700 million professionals.