Andrea Graichen Email & Phone Number
Senior Manager and Capacity Planner WFM @ Solera Holdings Inc.
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Andrea Graichen Location
- South Carolina, United States
Andrea Graichen Work
- 2020 - now Senior Manager and Capacity Planner WFM @
- 2020 - 2020 WFM Specialist @
- 2019 - 2020 Sales Supervisor @
- 2013 - 2019 Workforce Planning Senior Analyst @
- 2010 - 2013 Resource Management Supervisor @
- 2007 - 2010 RM Systems Analyst @
- 2004 - 2007 Intraday Management Coordinator @
- 2003 - 2004 Customer Service Coordinator @
Andrea Graichen Education
- Argosy University
Master of Business Administration - MBA (Business administration)
2017 - 2018 - Bellevue University
Bachelor of Science (B.S.) (Call Center Operations Management)
2011 - 2013 - Binghamton University
Bachelor's degree (Psychology)
1993 - 1997
Andrea Graichen Skills
- Occupancy
- Attrition
- Shrinkage
- IEX
- Annual Budgeting
- Workable Solutions
- Defining Requirements
- Leadership
- Process Improvement
- Team Leadership
- Analysis
- Vendor Management
- Business Analysis
- Management
- Microsoft Excel
- Telecommunications
- Customer Satisfaction
- Schedule Analysis
- Schedule Planning
- Operations Management
- Time Management
- Team Building
- Project Management
- Interviewing
- Communication
- Pivot Tables
- Data Analysis
- Analytical Skills
- Trend Analysis
- Mentoring
- Supervisory Skills
- Organization Skills
- Team Management
- Team Development
- Strategic Planning
- Strategic Partnerships
- Project Implementation
- Performance Management
- Interpersonal Communication
- Resource Management
- Analytics
- Business Operations
- Contact Center Operations
- Written Communication
- Workforce Management
- Forecasting
- Business Administration
- Customer Experience
- Workforce Planning
- Contact Center Management
Andrea Graichen Summary
- Andrea Graichen, based in South Carolina, United States, is currently a Senior Manager and Capacity Planner WFM at Solera Holdings Inc.. Andrea Graichen brings experience from previous roles at Concentrix, Spectrum and Verizon. Andrea Graichen holds a 2017 - 2018 Master of Business Administration - MBA in Business administration @ Argosy University. With a robust skill set that includes Occupancy, Attrition, Shrinkage, IEX, Annual Budgeting and more. Andrea Graichen has 3 emails and 1 mobile phone numbers on RocketReach.
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