Anders Thorstensson Email
Service and Contract Manager Nordic Capital Markets @ Colt Technology Services
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Anders Thorstensson Location
- Stockholm, SE
Anders Thorstensson Work
- Service and Contract Manager Nordic Capital Markets @ (April 2019 - Present)
- Service Manager @ (February 2016 - April 2019)
- Service and Contract Manager @ (June 2011 - January 2016)
- Business Relationship Manager @ (November 2009 - May 2011)
- Global Service Manager @ (August 2008 - November 2009)
- Service Performance Manager @ (August 2007 - August 2008)
- Service Desk Team Leader @ (October 2006 - July 2007)
- Service Desk Agent @ (April 2006 - September 2006)
- Team Leader @ (October 2005 - April 2006)
- Telesales Supervisor @ (February 2004 - September 2005)
- Customer Service Supervisor @ (August 2000 - February 2003)
Anders Thorstensson Skills
- ITIL
- Call Centers
- Customer Satisfaction
- IT Service Management
- Telecommunications
- Customer Service
- Contract Management
- Managed Services
- Account Management
- Management
- Telemarketing
- Service Management
- Outsourcing
- Partner Management
- Operations Management
- Service Delivery
- Sales Operations
- Workforce Management
- Contact Center Management
- Contact Center Operations
- Predictive Dialers
- ACD Management
- Rhetoric
- ITIL Implementation
- Customer Support
- Team Management
- Team Leadership
- Contact Center Technology
- Contact Center Optimization
- Customer Relations
- Long-term Customer Relationships
- Salesforce.com
- NICE Call Recording
- IEX Total View
- VoIP
- Long Term Customer Relationships
- Voice Over Ip Voip
- Contact Centers
- Voice Over Ip
Anders Thorstensson Summary
- Anders Thorstensson, based in Stockholm, SE, is currently a Service and Contract Manager Nordic Capital Markets at Colt Technology Services. Anders Thorstensson brings experience from previous roles at SAP and Colt Technology Services. With a robust skill set that includes ITIL, Call Centers, Customer Satisfaction, IT Service Management, Telecommunications and more. Anders Thorstensson has 2 emails on RocketReach.
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