Ana Puente Email & Phone Number
Head of Business Strategy @ Sabio
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Ana Puente Location
- Madrid, ES
Ana Puente Work
- Head of Business Strategy @ (March 2025 - Present)
- Head of Consulting Services @ (June 2020 - March 2025)
- Directora de Consultoria @ CALLWARE COMUNICACIONES (May 2012 - June 2020)
- Socia Fundadora @ (November 2010 - May 2012)
- Profesor Máster en Gestión de Centros de Relación con Clientes y cursos In Company @ (January 2006 - January 2011)
- Manager Corporativo de Consultoria en Soluciones Tecnológicas @ (January 2009 - December 2010)
- Manager @ (January 2009 - January 2010)
- Consultant Manager @ (January 2008 - December 2008)
- Responsable de Sistemas de Gestión de Calidad @ (September 2005 - December 2007)
- Responsable de Calidad Contact Center @ (June 2004 - September 2005)
- Consultor CEM @ (February 2003 - June 2004)
- Coordinador de Calidad y Medioambiente @ (September 2002 - February 2003)
Ana Puente Education
- CFE Business School
Master (Gestión de Calidad y Medioambiente)
2001-2002 - CFE Business School
Master (Prevención de Riesgos Laborales: Seguridad)
2001-2002 - Universidad de Valladolid
Licenciada (Geografía)
1996-2001
Ana Puente Skills
- Spanish
- Management Consulting
- Quality Management
- Team Management
- Business Strategy
- Contact Centers
- Team Leadership
- Outsourcing
- Call Center
- Business Intelligence
- MS Project
- Balanced Scorecard
- BPO
- Customer Experience
- Speech Analytics
- Workforce Management
- Text Analytics
- Enterprise Feedback Management
- Process Analytical Technology
- Recording
- Back Office
- Process Improvement
- Process Management
- Process Optimization
- Centro de llamadas
- Centros de contacto
- Consultoría de estrategia y operaciones
- Dirección y desarrollo de equipos de trabajo
- Estrategia empresarial
- Experiencia del cliente
- Inteligencia empresarial
- Liderazgo de equipos
- Subcontratación
- Mejora de procesos
- Administración y dirección de empresas
- Cambio organizacional
- Gestión de proyectos
- Telecomunicaciones
- Español
- Consultoría
- Plan de negocio
- Estrategia
- Planificación estratégica
- Gerencia de ventas
- Gestión de relaciones con clientes
Ana Puente Summary
- Ana Puente, based in Madrid, ES, is currently a Head of Business Strategy at Sabio. Ana Puente brings experience from previous roles at Sabio, CALLWARE COMUNICACIONES, TwoPro and ICEMD/ESIC. Ana Puente holds a 2001 - 2002 Master in Gestión de Calidad y Medioambiente @ CFE Business School. With a robust skill set that includes Spanish, Management Consulting, Quality Management, Team Management, Business Strategy and more. Ana Puente has 2 emails and 1 mobile phone numbers on RocketReach.
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