Amy Downs Email & Phone Number
Founder, CEO @ Customer Obsessing Consulting
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Amy Downs Location
- Hamburg, HH, DE
Amy Downs Work
- 2019 - now Founder, CEO @
- 2024 - 2025 Vice President of Customer Success (Interim) @
- 2019 - 2022 VP Customer Success, Support and Professional Services, EMEA and APJ @
- 2014 - 2019 CCO (Chief Customer Success and Happiness Officer) @
- 2010 - 2014 Vice President Customer Experience @
- 2010 - 2010 Director of Customer Experience @
- 2008 - 2009 Sr. Customer Project Manager @
- 2008 - 2008 Customer Engineering Project Manager @
- 2007 - 2008 Program and Portfolio Manager @
- 2005 - 2006 Sr. Project Manager @
- 2003 - 2004 Project Manager @
- 2002 - 2002 Software Engineer @
- 2001 - 2001 Software Engineer @
- 2000 - 2001 Software Engineer @ Intercede
Amy Downs Education
- University of Central Florida
MBA (Management Information Systems concentration)
2002 - 2005 - University of Central Florida
Bachelor of Science Computer Science (Computer Science)
1997 - 2000
Amy Downs Skills
- Enterprise Software
- CRM
- SaaS
- Cloud Computing
- Strategy
- Customer Experience
- Cross-functional Team Leadership
- Customer Retention
- Professional Services
- Program Management
- Process Improvement
- Unified Communications
- Mobile Devices
- Start-ups
- Pre-sales
- Call Centers
- Management
- Partner Management
- Telecommunications
- Account Management
- Leadership
- Contact Centers
- IVR
- Solution Architecture
- Solution Selling
- Strategic Partnerships
- Project Management
- Customer Relationship Management Crm
- Fiserv
- Start Ups
- Software as a Service Saas
- Cross Functional Team Leadership
- Business Process Improvement
- Pre Sales
- Solution Delivery
- Software as a Service
Amy Downs Summary
- Amy Downs, based in Hamburg, HH, DE, is currently a Founder, CEO at Customer Obsessing Consulting. Amy Downs brings experience from previous roles at Shiftmove, Twilio Inc., Lifesize and Aspect Software. Amy Downs holds a 2002 - 2005 MBA in Management Information Systems concentration @ University of Central Florida. With a robust skill set that includes Enterprise Software, CRM, SaaS, Cloud Computing, Strategy and more. Amy Downs has 2 emails and 2 mobile phone numbers on RocketReach.
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Top Customer Obsessing Consulting Employees
Laura Espinel
Senior Customer Success Advisor
Barcelona, CT, ES
Sally Stoewe
Co-Founder
Berlin, DE
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