2024 -2025 Vice President of Customer Success (Interim) @
2019 -2022 VP Customer Success, Support and Professional Services, EMEA and APJ @
2014 -2019 CCO (Chief Customer Success and Happiness Officer) @
2010 -2014 Vice President Customer Experience @
2010 -2010 Director of Customer Experience @
2008 -2009 Sr. Customer Project Manager @
2008 -2008 Customer Engineering Project Manager @
2007 -2008 Program and Portfolio Manager @
2005 -2006 Sr. Project Manager @
2003 -2004 Project Manager @
2002 -2002 Software Engineer @
2001 -2001 Software Engineer @
2000 -2001 Software Engineer @ Intercede
Amy Downs Education
University of Central Florida
MBA (Management Information Systems concentration)
2002-2005
University of Central Florida
Bachelor of Science Computer Science (Computer Science)
1997-2000
Amy Downs Skills
Enterprise Software
CRM
SaaS
Cloud Computing
Strategy
Customer Experience
Cross-functional Team Leadership
Customer Retention
Professional Services
Program Management
Process Improvement
Unified Communications
Mobile Devices
Start-ups
Pre-sales
Call Centers
Management
Partner Management
Telecommunications
Account Management
Leadership
Contact Centers
IVR
Solution Architecture
Solution Selling
Strategic Partnerships
Project Management
Customer Relationship Management Crm
Fiserv
Start Ups
Software as a Service Saas
Cross Functional Team Leadership
Business Process Improvement
Pre Sales
Solution Delivery
Software as a Service
Amy Downs Summary
Amy Downs, based in Hamburg, HH, DE, is currently a Founder, CEO at Customer Obsessing Consulting. Amy Downs brings experience from previous roles at Shiftmove, Twilio Inc., Lifesize and Aspect Software. Amy Downs holds a 2002 - 2005 MBA in Management Information Systems concentration @ University of Central Florida. With a robust skill set that includes Enterprise Software, CRM, SaaS, Cloud Computing, Strategy and more. Amy Downs has 2 emails and 2 mobile phone numbers on RocketReach.
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