Amy Downs Email & Phone Number
Founder, CEO @ Customer Obsessing Consulting
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Amy Downs Location
- Hamburg, HH, DE
Amy Downs Work
- Founder, CEO @ (June 2019 - Present)
- Vice President of Customer Success (Interim) @ (January 2024 - January 2025)
- VP Customer Success, Support and Professional Services, EMEA and APJ @ (October 2019 - October 2022)
- CCO (Chief Customer Success and Happiness Officer) @ (June 2014 - May 2019)
- Vice President Customer Experience @ (July 2010 - May 2014)
- Director of Customer Experience @ (January 2010 - June 2010)
- Sr. Customer Project Manager @ (September 2008 - December 2009)
- Customer Engineering Project Manager @ (March 2008 - August 2008)
- Program and Portfolio Manager @ (January 2007 - March 2008)
- Sr. Project Manager @ (January 2005 - December 2006)
- Project Manager @ (January 2003 - December 2004)
- Software Engineer @ (April 2002 - December 2002)
- Software Engineer @ (February 2001 - October 2001)
- Software Engineer @ Intercede (July 2000 - February 2001)
Amy Downs Education
- University of Central Florida
MBA (Management Information Systems concentration)
2002-2005 - University of Central Florida
Bachelor of Science Computer Science (Computer Science)
1997-2000
Amy Downs Skills
- Enterprise Software
- CRM
- SaaS
- Cloud Computing
- Strategy
- Customer Experience
- Cross-functional Team Leadership
- Customer Retention
- Professional Services
- Program Management
- Process Improvement
- Unified Communications
- Mobile Devices
- Start-ups
- Pre-sales
- Call Centers
- Management
- Partner Management
- Telecommunications
- Account Management
- Leadership
- Contact Centers
- IVR
- Solution Architecture
- Solution Selling
- Strategic Partnerships
- Project Management
- Customer Relationship Management Crm
- Fiserv
- Start Ups
- Software as a Service Saas
- Cross Functional Team Leadership
- Business Process Improvement
- Pre Sales
- Solution Delivery
- Software as a Service
Amy Downs Summary
- Amy Downs, based in Hamburg, HH, DE, is currently a Founder, CEO at Customer Obsessing Academy. Amy Downs brings experience from previous roles at Shiftmove, Twilio Inc., Lifesize and Aspect Software. Amy Downs holds a 2002 - 2005 MBA in Management Information Systems concentration @ University of Central Florida. With a robust skill set that includes Enterprise Software, CRM, SaaS, Cloud Computing, Strategy and more. Amy Downs has 2 emails and 1 mobile phone numbers on RocketReach.
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