Amber Sutherland Email & Phone Number
Senior Principal Professional Services Consultant - WFM, QM, STA @ Genesys
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Amber Sutherland Location
- Angle Inlet, MN, US
Amber Sutherland Work
- 2024 -now Senior Principal Professional Services Consultant - WFM, QM, STA @
- 2022 -2024 Senior Manager, WFO Operations @
- 2021 -2022 Program Manager Workforce Management @
- 2019 -2021 Manager, Continuous Improvement @
- 2017 -2019 Remote Customer Service Manager @
- 2015 -2017 Senior Manager Customer Service @
- 2012 -2015 Customer Service Supervisor @
- 2010 -2012 Customer Service Sales Team Lead @
- 2009 -2010 Customer Service Training Process Administrator @
- 2008 -2009 Customer Service Coverage Rep @
- 2007 -2009 Customer Service Representative @
Amber Sutherland Education
- Upper Iowa University
Bachelor of Business Administration (BBA) (Business Administration and Management, General)
- International Customer Management Institute
Certified Workforce Planning Professional (Workforce Management)
- The Lean Six Sigma Company
Yellow Belt (Lean Six Sigma)
- Blackhawk Technical College
Associates Degree (Leadership Development)
Amber Sutherland Skills
- Business Process
- Data Analysis
- Workforce Management
- Continuous Improvement
- Customer Engagement
- Project Management
- Operations Management
- Lean Six Sigma
- Kaizen
- Employee Training
- DMAIC
- Cost Savings
- Change Management
- Analytical Skills
- RTA
- Forecasting
- Communication
- Capacity Planning
- Customer Service
- Leadership
- Training
- Customer Satisfaction
- Sales
- Call Center
- Pricing
- Account Management
- B2B
- Business-to-Business (B2B)
- Sales Management
- Quality Assurance
- Microsoft Office
- Microsoft Excel
- OS X
- Microsoft Word
- Outlook
- SAP
- PowerPoint
- PeopleSoft
- Team Building
- Management
- Customer Service Management
- Time Management
- Coaching
- Process Improvement
- Business Process Improvement
- Continuous Process Improvement
- Lean Process Improvement
- Operations Process Improvement
- Product Owner
- Customer Service Operations
- Business to Business B2b
- Strategy
Amber Sutherland Summary
- Amber Sutherland, based in Angle Inlet, MN, US, is currently a Senior Principal Professional Services Consultant - WFM, QM, STA at Genesys. Amber Sutherland brings experience from previous roles at Zoro US. Amber Sutherland holds a Bachelor of Business Administration (BBA) in Business Administration and Management, General @ Upper Iowa University. With a robust skill set that includes Business Process, Data Analysis, Workforce Management, Continuous Improvement, Customer Engagement and more. Amber Sutherland has 5 emails and 3 mobile phone numbers on RocketReach.
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