Allen Lai Location
- California, United States
Allen Lai Work
- 2020 -now Head of Customer Experience @
- 2018 -2020 Head of Customer Support @
- 2017 -2018 Head of Product Support @
- 2015 -2017 Director, Global Support Services @
- 2014 -2015 Head of Support @
- 2012 -2014 Director, Technical and Scaled Support @ Bitcasa
- 2011 -2012 Sr. Manager, Technical Support @
- 2008 -2011 Product Manager, Enterprise SSL @
- 2007 -2008 Manager, Global Technical Support @
- 2005 -2007 Technical Support Lead @
- 2001 -2005 Senior Technical Support Engineer @
Allen Lai Education
- San Jose State University
Allen Lai Skills
- Objectives & Key Results
- Customer Delight
- Strategic Planning
- Customer Satisfaction
- Customer Retention
- Cloud Computing
- SDLC
- Knowledge Management
- Scalability
- Continuous Integration
- SaaS
- Salesforce.com
- JIRA
- Docker
- Customer Engagement
- Customer Service
- Leadership
- Cross-functional Team Leadership
- Management
- OKR
- Early-stage Startups
- Strategy
- Competitive Analysis
- Confluence
- Brand Loyalty
- Cloud Storage
- Collaboration
- Zendesk
- Customer Loyalty
- Net Promoter Score
- PaaS
- Continuous Delivery
- Product Management
- Cross Functional Team Leadership
- Marketing
- Objectives and Key Results
- Early Stage Startups
- Support
- Software
- Engineering
- Services
- Technical Support Engineer
- Technical Support
- Sales
- API
Allen Lai Summary
- Allen Lai, based in California, United States, is currently a Head of Customer Experience at Otter.ai. Allen Lai brings experience from previous roles at Jobox.ai, Plaid, Docker, Inc and CloudFlare, Inc.. Allen Lai holds a San Jose State University. With a robust skill set that includes Objectives & Key Results, Customer Delight, Strategic Planning, Customer Satisfaction, Customer Retention and more. Allen Lai has 4 emails and 3 mobile phone numbers on RocketReach.
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