Alison Morton Email
Head of Customer Experience @ Beyond Retail (UK) (Past)
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Alison Morton Location
- Poole, GB
Alison Morton Work
- 2022 - 2023 Head of Customer Experience @
- 2019 - 2022 Operations Manager @
- 2019 - 2019 Recruitment and Training Manager @
- 2018 - 2019 Internal Recruitment Manager @
- 2016 - 2018 Recruitment Consultant @
- 2016 - 2016 Recruitment Consultant @
- 2015 - 2016 National Accounts Administrator @
- 2012 - 2015 Science Teacher and Head of Chemistry @
- 2010 - 2012 Commercial Relationship Manager @
- 2009 - 2010 Customer Service and Sales Advisor @
Alison Morton Education
- King's College London
PGCE in Secondary Science (Chemistry)
- University of Reading
- Tonbridge Grammar School
- null
Alison Morton Skills
- Service-Level Agreements (SLA)
- Service Delivery
- CX Initiatives
- Customer Journey Mapping
- Process Automation
- Business Process Improvement
- KPI Implementation
- KPI Reporting
- Contact Center Transformation
- Contact Center Strategy
- Contact Center Operations
- Contact Center Management
- Customer Experience
- Project Management
- Presentation Skills
- Customer Relationship Management (CRM)
- Operations
- Team Leadership
- E-Commerce
- Customer Journeys
- Customer Insight
- Business Insights
- Business Growth Strategies
- Policies & Procedures
- Key Performance Indicators
- Key Metrics
- Establishing Processes
- Coaching
- Talent Management
- Customer Support
- Communication
- Retail
- Change Management
- Training
- Training Delivery
- Operations Management
- Account Management
- Customer Satisfaction
- Business Development
- Recruiting
- Time Management
- Management
- Marketing
- Sales
- Interviewing
- Customer Service
- Human Resources
- Negotiation
- Recruitment Advertising
- Leadership
Alison Morton Summary
- Alison Morton, based in Poole, GB, was previously a Head of Customer Experience at Beyond Retail (UK). Alison Morton brings experience from previous roles at Beyond Retail (UK) and Mploy Staffing Solutions. Alison Morton holds a PGCE in Secondary Science (Chemistry) @ King's College London. With a robust skill set that includes Service-Level Agreements (SLA), Service Delivery, CX Initiatives, Customer Journey Mapping, Process Automation and more. Alison Morton has 2 emails on RocketReach.
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