2012 -2014 Regional IT Director Iberia and LATAM @
2008 -2012 Director of Product Management @
2002 -2008 Director of IT @
1998 -2002 Software Development and Multimedia - Interactive Systems Product Director @ InfoGLOBAL
1996 -1998 IT Consultant @ OPEN SYSTEMS GROUP
1995 -1996 Sr. Information Specialist @
Alfredo Gonzalez Education
Saint Louis University
BACHELOR (COMPUTER SCIENCE)
1991-1995
Alfredo Gonzalez Skills
Offshore Engineering
Software Product Management
ACD
Investment Decisions
Build Strong Relationships
Analytics
Usability
Product Design
Analytical Skills
User Experience Design (UED)
Root Cause Analysis
Product Road Mapping
Root Cause
Systems Thinking
Thinking Skills
Product Lifecycle Management
Customer Retention
Business Development
Figma (Software)
Presentations
Customer Research
Technical Discussions
Agile Software Development
Customer Satisfaction
Workload Prioritization
Product Vision
Market Analysis
Product Strategy
Software Development Life Cycle (SDLC)
Information Technology
Call Center Development
Salesforce.com
Software Industry
Managed Services
Agile Application Development
Partner Relationship Management
Product Development
Agile & Waterfall Methodologies
Marketing Strategy
Project Management
Computer Science
VoIP protocols SIP
Product Requirements
Call Center
Customer Relations
Outsourcing
ITIL
Customer Service
IT Strategy
IT Management
IT Operations
CTI
Contact Centre
Contact Center Design
Contact Centers
BPO
SaaS
Call Centers
Integration
Networking
Management
Enterprise Software
Wireless
Software Development
Product Marketing
Leadership
Telecommunications
Cloud Computing
Pre-sales
Team Management
Unified Communications
Solution Selling
Professional Services
SIP
Mobile Devices
VoIP
Product Management
IT Service Management
Customer Experience
Customer Relationship Management (CRM)
Voice over IP (VoIP)
Wireless Technologies
Agile Methodologies
Data Center
Product Planning
Go-to-market Strategy
Channel Partners
Sales Engineering
Business Alliances
Pre Sales
Strategic Planning
Customer Relationship Management Crm
Business Analysis
Voice Over Ip Voip
Customer Relationship Management
Voice Over Ip
Go to Market Strategy
Alfredo Gonzalez Summary
Alfredo Gonzalez, based in Alpharetta, GA, US, is currently a Vice President of Product Management at 14IP. Alfredo Gonzalez brings experience from previous roles at Concentrix, RapidScale, Sangoma and Enghouse Interactive. Alfredo Gonzalez holds a 1991 - 1995 BACHELOR in COMPUTER SCIENCE @ Saint Louis University. With a robust skill set that includes Offshore Engineering, Software Product Management, ACD, Investment Decisions, Build Strong Relationships and more. Alfredo Gonzalez has 2 emails and 4 mobile phone numbers on RocketReach.
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