2016 -
2018 VP Customer Care and Order Fulfillment @
2015 -
2016 VP Customer Sales and Service @
2012 -
2015 Operations Manager @
2008 -
2011 AVP, Call Center Operations Manager @
2001 -
2008 Senior Call Center Manager @
Alex Rivera Education
University of Phoenix
Master of Business Administration - MBA
Northern Illinois University
Bachelor of Arts - BA
Alex Rivera Skills
Shipping
Interest Rates
Team Leadership
Legal
Change Initiatives
Integration
Product Management
Supports
Yahoo
Strategy
Maple
Testing
Cultivation
P&l
Internal Audit
Root Cause
Analytics
Occupancy
Talented
Responsibility
Six Sigma
Meetings
Transformational
Operational Issues
Business Insights
Channel
Channel Strategy
Salesforce.com
Synergies
Reporting
Marketing
Schedules
Management
Strategic Planning
Customer Quality
Cross Functional Team Leadership
Workforce Management
Guaranteed
Negative
Stakeholders
Microsoft Dynamics
Trains and Add Rails
Business Review
Driving
Surveying
Orlando
Loan Servicing
Inception
Coaching
Budgets
Financial Analysis
Communication
Mitigation
Ink
Savings
Spanish
Operations Management
Scheduling
Thinker
CRM
Segments
E Talk
Carriers
Sales Strategy
Microsoft Office
Multilingual
Customer Relationship Management Crm
Service Levels
Cost
Strategies
Collaborating
Outsourcing
Account Management
Offering
Kaizen
Analysis
Contact Centers
Risk Management
Furniture
Microsoft Excel
Order Fulfillment
Competitive Analysis
Business Partnering
Employee Engagement
Phoenix
Agents
Customer Experience
Concessions
Business Process Improvement
Variable
Operations
Temporary Placement
Business Administration
Project Management
Utilization
Lean Manufacturing
Enterprise Software
Data Analysis
Policies and Procedures Development
Time Management
Rate
Staffing Plans
Command Center
Seattle
Vendor Management
Proposal Writing
Telemarketing
Voice of the Customer
Key Performance Indicators
Attrition
Customer Satisfaction
Lender
Training
Program Management
New Service
Forecasting
Costa Rica
Delivery
Sales
English
Units
Root Cause Analysis
Big Picture
Art
Relationship Management
Business Analysis
Bottom Line Results
Disney
Real Time
Customer Contact
Organizational Performance
Business Intelligence
Risk Assessment
C Level
Culture Change
Sales Operations
Hospitals
Barriers
Organizational Development
Leadership
Coordination
Process Improvement
Software Lifecycle
Consolidation
Change Management
Team Management
Amazon
Data Conversion
Cost Savings
Sapphire
Live Video
Exempt
Queues
First Call
Dynamics
Echo
Business Partners
Net Promoter Score
Banking
Vendors
Workforce Planning
Revenue
Call Centers
Trade Show Graphics
Project Planning
Processors
Avaya Technologies
Customer Retention
Business Development
Mortgage Lending
Partnerships
Metric
Sales Management
Compliance
Business Services
Microsoft Word
Performance Management
Service Delivery
Nortel
LinkedIn
Customer Service
Team Building
Staff Training
Customer Relationship Management
Alex Rivera Summary
Alex Rivera, based in Downingtown, PA, US, is currently a VP Client Support at eMoney Advisor. Alex Rivera brings experience from previous roles at Lowe's Companies, Inc., Trupanion - Medical insurance for your pet, Amazon and Chase. Alex Rivera holds a Master of Business Administration - MBA @ University of Phoenix. With a robust skill set that includes Shipping, Interest Rates, Team Leadership, Legal, Change Initiatives and more. Alex Rivera has 2 emails and 2 mobile phone numbers on RocketReach.
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