Alex Rivera Email & Phone Number

VP Client Support @ eMoney Advisor

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Alex Rivera Location

United States

Alex Rivera Work

VP Client Support @ (August 2018 - Present)
VP Customer Care and Order Fulfillment @ (October 2016 - May 2018)
VP Customer Sales and Service @ (June 2015 - September 2016)
Operations Manager @ (January 2012 - June 2015)
AVP, Call Center Operations Manager @ (April 2008 - December 2011)
Senior Call Center Manager @ (July 2001 - January 2008)

Alex Rivera Education

University of Phoenix
Master of Business Administration - MBA
Northern Illinois University
Bachelor of Arts - BA

Alex Rivera Skills

Analysis
Analytics
Artificial Intelligence (AI)
Banking
Business Analysis
Business Development
Business Insights
Business Process Improvement
CRM
Call Centers
Change Management
Coaching
Communication
Competitive Analysis
Contact Centers
Cross-functional Collaborations
Cross-functional Team Leadership
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Data Analysis
Decision-Making
Enterprise Software
Executive Team
Financial Analysis
Forecasting
Leadership
Management
Metrics Driven
Operations Management
Organizational Development
Outsourcing
Performance Management
Problem Solving
Process Improvement
Product Management
Program Management
Project Management
Project Planning
Relationship Management
Risk Management
Sales
Sales Management
Sales Operations
Service Delivery
Six Sigma
Strategic Planning
Strategy
Team Building
Team Leadership
Team Management
Time Management
Vendor Management
Shipping
Interest Rates
Legal
Change Initiatives
Integration
Supports
Yahoo
Maple
Testing
Cultivation
P&l
Internal Audit
Root Cause
Occupancy
Talented
Responsibility
Meetings
Transformational
Operational Issues
Channel
Channel Strategy
Salesforce.com
Synergies
Reporting
Marketing
Schedules
Customer Quality
Cross Functional Team Leadership
Workforce Management
Guaranteed
Negative
Stakeholders
Microsoft Dynamics
Trains and Add Rails
Business Review
Driving
Surveying
Orlando
Loan Servicing
Inception
Budgets
Mitigation
Ink
Savings
Spanish
Scheduling
Thinker
Segments
E Talk
Carriers
Sales Strategy
Microsoft Office
Multilingual
Customer Relationship Management Crm
Service Levels
Cost
Strategies
Collaborating
Account Management
Offering
Kaizen
Furniture
Microsoft Excel
Order Fulfillment
Business Partnering
Employee Engagement
Phoenix
Agents
Concessions
Variable
Operations
Temporary Placement
Business Administration
Utilization
Lean Manufacturing
Policies and Procedures Development
Rate
Staffing Plans
Command Center
Seattle
Proposal Writing
Telemarketing
Voice of the Customer
Key Performance Indicators
Attrition
Lender
Training
New Service
Costa Rica
Delivery
English
Units
Root Cause Analysis
Big Picture
Art
Bottom Line Results
Disney
Real Time
Customer Contact
Organizational Performance
Business Intelligence
Risk Assessment
C Level
Culture Change
Hospitals
Barriers
Coordination
Software Lifecycle
Consolidation
Amazon
Data Conversion
Cost Savings
Sapphire
Live Video
Exempt
Queues
First Call
Dynamics
Echo
Business Partners
Net Promoter Score
Vendors
Workforce Planning
Revenue
Trade Show Graphics
Processors
Avaya Technologies
Mortgage Lending
Partnerships
Metric
Compliance
Business Services
Microsoft Word
Nortel
LinkedIn
Staff Training
Customer Relationship Management

Alex Rivera Summary

Alex Rivera, based in United States, is currently a VP Client Support at eMoney Advisor. Alex Rivera brings experience from previous roles at Lowe's Companies, Inc., Trupanion - Medical insurance for your pet, Amazon and Chase. Alex Rivera holds a Master of Business Administration - MBA @ University of Phoenix. With a robust skill set that includes Analysis, Analytics, Artificial Intelligence (AI), Banking, Business Analysis and more. Alex Rivera has 2 emails and 2 mobile phone numbers on RocketReach.