2007 -
2017 Senior Manager in the Customer Strategy Practice @
2015 -
2016 CRM and Loyalty Operating Model and Sourcing Strategy @ US Convenience Retailer
2015 -
2015 Digital and Loyalty Proposition Strategy Lead @ International Franchise Retailer
2015 -
2015 Connected Customer Strategy Lead @ International Oil & Gas Supermajor
2013 -
2015 Global Loyalty Programme Strategy Lead @ International Oil & Gas Supermajor
2012 -
2012 Churn Management Assessment Lead @ Major Swiss Telcom Company
2012 -
2012 Global Business Intelligence Assessment and Best Practice Identification @ Global Telco Provider
2010 -
2012 Multichannel Sales and Service Transformation @ Major UK Telco Provider
2006 -
2007 Professional Development Specialist @
Alex Normand Education
The University of Manchester
BSc (Hons) (1st Class Degree in International Management)
2002
-
2006
The College of William and Mary 2004
-
2005
Fettes College 1997
-
2002
Alex Normand Skills
Multichannel Design
Customer Experience Strategy
Process Definition
Organisation Design
Project Management
CRM
Customer Experience
Organizational Design
Strategy
Analytics
Consulting
Business Intelligence
Process Improvement
Business Process Improvement
Management Consulting
Proposition
Alex Normand Summary
Alex Normand, based in London, GB, is currently a Managing Director at Two Circles. Alex Normand brings experience from previous roles at Two Circles, Accenture and US Convenience Retailer. Alex Normand holds a 2002 - 2006 BSc (Hons) in 1st Class Degree in International Management @ The University of Manchester. With a robust skill set that includes Multichannel Design, Customer Experience Strategy, Process Definition, Organisation Design, Project Management and more. Alex Normand has 4 emails and 5 mobile phone numbers on RocketReach.
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