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Alex Normand Location
London, GB
Alex Normand Work
Managing Director @ (February 2023 - Present)
Client Services Director @ (January 2019 - February 2023)
Lead Consultant @ (April 2017 - January 2019)
Senior Manager in the Customer Strategy Practice @ (October 2007 - March 2017)
CRM and Loyalty Operating Model and Sourcing Strategy @ US Convenience Retailer (October 2015 - March 2016)
Digital and Loyalty Proposition Strategy Lead @ International Franchise Retailer (August 2015 - October 2015)
Connected Customer Strategy Lead @ International Oil & Gas Supermajor (March 2015 - August 2015)
Global Loyalty Programme Strategy Lead @ International Oil & Gas Supermajor (October 2013 - March 2015)
Churn Management Assessment Lead @ Major Swiss Telcom Company (April 2012 - August 2012)
Global Business Intelligence Assessment and Best Practice Identification @ Global Telco Provider (February 2012 - April 2012)
Multichannel Sales and Service Transformation @ Major UK Telco Provider (September 2010 - February 2012)
Professional Development Specialist @ (September 2006 - September 2007)
Alex Normand Education
The University of Manchester
BSc (Hons) (1st Class Degree in International Management)
2002-2006
William & Mary 2004-2005
Fettes College 1997-2002
Alex Normand Skills
Multichannel Design
Customer Experience Strategy
Process Definition
Organisation Design
Project Management
CRM
Customer Experience
Organizational Design
Strategy
Analytics
Consulting
Business Intelligence
Process Improvement
Business Process Improvement
Management Consulting
Proposition
Alex Normand Summary
Alex Normand, based in London, GB, is currently a Managing Director at Two Circles. Alex Normand brings experience from previous roles at Two Circles, Accenture and US Convenience Retailer. Alex Normand holds a 2002 - 2006 BSc (Hons) in 1st Class Degree in International Management @ The University of Manchester. With a robust skill set that includes Multichannel Design, Customer Experience Strategy, Process Definition, Organisation Design, Project Management and more. Alex Normand has 3 emails and 5 mobile phone numbers on RocketReach.
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