Alessandro Xavier Email
Executive Director | Global Business Development and CX Innovation @ WCES | World Customer Economic Science
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Alessandro Xavier Location
- State of São Paulo, Brazil
Alessandro Xavier Work
- 2022 - now Executive Director | Global Business Development and CX Innovation @
- 2005 - now Founder @ Fanáticos pelo Cliente e Encantabilidade
- 2020 - 2023 Marketing and Customer Success Manager @
- 2020 - 2020 Customer Success Manager @
- 2019 - 2020 Head of Customer Success @
- 2017 - 2018 Head de Operações @
- 2016 - 2017 Head de Operações e Marketing @
- 2012 - 2016 Diretor Geral @
- 2006 - 2012 Gerente Geral de Relacionamento com o Cliente @
- 2005 - 2006 Gerente de Atendimento @
- 2003 - 2005 Diretor de Operações @ Mais Contact Center
- 1999 - 2003 Gerente Geral de Relacionamento com o Cliente @
Alessandro Xavier Education
- FIA - Fundação Instituto de Administração
Pós-Graduação "Lato Sensu" (MBA em Gestão de Negócios)
2011 - 2013 - Universidade Santo Amaro - Unisa
BACHAREL (MARKETING)
2004 - 2007
Alessandro Xavier Skills
- Operating Systems
- Contact Centers
- Strategic Planning
- Business Strategy
- Business Intelligence
- Outsourcing
- Business Planning
- Call Center
- Team Leadership
- Marketing
- Market Planning
- Marketing Strategy
- Call Centers
- Key Performance Indicators
- Demand Planning
- Portuguese
- Negotiation
- Supply Chain Management
- Team Management
- E-commerce
- CRM
- Supply Chain
- Digital Marketing
- Trade Marketing
- Management
- Sales Management
- PMI
- Customer Service
- Gestão
- Estratégia empresarial
- Liderança de equipe
- Sistemas operacionais
- Negociação
- Planejamento estratégico
- Terceirização de serviços
- Planejamento de mercado
- Comércio eletrônico
- Inteligência empresarial
- Estratégias de marketing
- Planejamento empresarial
- Centrais de atendimento
- Centros de contato
- Indicadores-chave de desempenho
- Gestão de equipes
- Gestão de vendas
- Gestão de relação de clientes
- Marketing digital
- Gestão da cadeia de fornecimento
- E Commerce
- Microsoft Word
- Business Development
- SAP
- Indicadores Chave De Desempenho
- Microsoft Office
Alessandro Xavier Summary
- Alessandro Xavier, based in State of São Paulo, Brazil, is currently a Executive Director | Global Business Development and CX Innovation at WCES | World Customer Economic Science. Alessandro Xavier brings experience from previous roles at Fanáticos pelo Cliente e Encantabilidade, Auto Avaliar and Reclame Aqui. Alessandro Xavier holds a 2011 - 2013 Pós-Graduação "Lato Sensu" in MBA em Gestão de Negócios @ FIA - Fundação Instituto de Administração. With a robust skill set that includes Operating Systems, Contact Centers, Strategic Planning, Business Strategy, Business Intelligence and more. Alessandro Xavier has 2 emails on RocketReach.
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