Alberto Piñeiro Email
CEO - Consejero delegado en FK2, Grupo Unicaja Banco @ FK2
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Alberto Piñeiro Location
- Madrid, ES
Alberto Piñeiro Work
- 2022 - now CEO - Consejero delegado en FK2, Grupo Unicaja Banco @
- 2016 - 2022 Director de Atención a Clientes en FK2-Unicaja Banco @
- 2015 - 2016 Business Unit Director, ADECCO CONTACT CENTER @
- 2010 - 2014 Contact Center Manager - Site Director @
- 2009 - 2010 Director de Operaciones (COO) @
- 2007 - 2009 Jefe de Proyecto (Service Delivery Manager) @
- 2005 - 2007 Project Manager and Team Manager @
- 2003 - 2005 Team Leader @
- 2001 - 2003 Técnico de Sistemas @ Acorán
Alberto Piñeiro Education
- Universidade de Vigo
Ingeniería (Ingenieria de Telecomunicaciones)
Alberto Piñeiro Skills
- Contact Centers
- Outsourcing
- Management
- Customer Service
- Collections
- Centros de contacto
- Telecomunicaciones
- Liderazgo de equipos
- Dirección y desarrollo de equipos de trabajo
- Centro de llamadas
- Prestación de servicios
- Subcontratación de procesos empresariales
- Experiencia del cliente
- Servicio de atención al cliente
- Administración y dirección de empresas
- Business Strategy
- Estrategia empresarial
- Negociación
- Subcontratación
- Call Centers
- Cambio organizacional
- Gestión de relaciones con clientes
- Service Delivery
- Telecommunications
- CRM
- Change Management
- Team Leadership
Alberto Piñeiro Summary
- Alberto Piñeiro, based in Madrid, ES, is currently a CEO - Consejero delegado en FK2, Grupo Unicaja Banco at FK2. Alberto Piñeiro brings experience from previous roles at FK2, Adecco Group, Transcom and TeleTech. Alberto Piñeiro holds a Ingeniería in Ingenieria de Telecomunicaciones @ Universidade de Vigo. With a robust skill set that includes Contact Centers, Outsourcing, Management, Customer Service, Collections and more.
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Full-time
Madrid, ES
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