2006 -2007 Learning and Development Manager - Europe @
2000 -2006 Operations and Learning Consultant @
2012 -2013 Member of the Council and Working Group Chair @
2012 -2012 Sector Manager and TL, Spectator Experience @ London 2012
1998 -2000 Consultant @
Alan Webb Education
Glasgow Caledonian University
Master of Science (Human Resource Management)
2018-2020
University of Dundee
(Design)
2018-2018
The University of Glasgow
(Education)
2018-2018
University of Strathclyde 2018-2018
CIPFA 2018-2018
Loughborough University
(Management, Retail)
2017
Chartered Institute of Personnel & Development
(Business)
2005-2006
Alan Webb Skills
Customer Experience
Customer Loyalty
Customer Insight
Customer Relations
VOC
Change
Voice of the Customer
Customer Satisfaction
Customer Retention
Customer Service
Customer Engagement
Customer Analytics
Net Promoter Score
Multi-channel Marketing
Customer Lifecycle Management
Proposition Development
Budgeting
Online Marketing
Marketing Strategy
Project Implementation
Implementation Services
People Management
Leadership Development
Change Leadership
Transformation
Continuous Improvement
Performance Management
Performance Improvement
Brand Loyalty
Contact Centers
Change Management
Learning Management
Strategy
Coaching
Training
Leadership
Training Delivery
Sales
Customer Analysis
Strategic Planning
Service Delivery
Business Development
Employee Engagement
Process Improvement
Marketing
New Business Development
Customer Relationship Management (CRM)
Multi Channel Marketing
Microsoft Office
Business Strategy
Microsoft Excel
Customer Relationship Management Crm
Teaching
PowerPoint
Banking
Public Speaking
Accounting
Change Initiatives
Financial Modeling
Data Analysis
Forecasting
Customer Relationship Management
Organizational Development
Nonprofit Organizations
Microsoft Word
Financial Analysis
Budgets
Project Management
HR Strategy
Research
Organizational Leadership
Culture Change
Alan Webb Summary
Alan Webb, based in United Kingdom, is currently a Chief Executive at Third Sector Dumfries and Galloway. Alan Webb brings experience from previous roles at NHS 24 and Home-Start UK. Alan Webb holds a 2018 - 2020 Master of Science in Human Resource Management @ Glasgow Caledonian University. With a robust skill set that includes Customer Experience, Customer Loyalty, Customer Insight, Customer Relations, VOC and more. Alan Webb has 1 emails on RocketReach.
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