2021 -now Global Leader, Cloud Customer Success Strategy and Operations @
2020 -2021 Global Director, Customer Success at Ivanti @
2019 -2020 Sr. Director, Customer Success @
2013 -2019 Director, Customer Success @
2012 -now Principal @ Inspiration Services LLC
2011 -now Principal Partner @ Inspiration Remodeling
2010 -2011 Customer Care Leader New and Emerging Markets @
2008 -2010 Customer Care Community Operations Leader @
2005 -now Senior Manager, Accounting Professional Division’s Technical Support Group @
2005 -2005 Senior Group Manager, Disaster Recovery, Systems Implementations and Operations @
2002 -2005 Senior Group Manager, Workforce Services @
2001 -2002 Site Manager, IT Services @
1993 -2001 Director Information Technology @ TAX AND ACCOUNTING SOFTWARE CORPORATION (TAASC) - Tulsa, OK
Alan Poole Education
Tulsa Community College
(Computer Science)
1989-1991
Alan Poole Skills
Leadership
Customer Experience
Software Project
SDLC
Cross Functional Team
ITIL
Powered Wheelchair Bags
Agile Methodologies
Vendor Management
Process Improvement
Strategic Planning
Strategy
Operations Management
Business Continuity
Program Management
Professional Services
Business Process
Cross Functional Team Leadership
Training
Change Management
Product Management
Disaster Recovery
Manual Wheelchair Bags
Customized Bags
Enterprise Software
Business Process Improvement
SaaS
Management
Knowledge Management
Outsourcing
Call Centers
Walker Bags
Software Project Management
Cloud Computing
Integration
CRM
Business Continuity Planning
IT Service Management
Alan Poole Summary
Alan Poole, based in Texas, United States, is currently a Global Leader, Cloud Customer Success Strategy and Operations at NetApp. Alan Poole brings experience from previous roles at Ivanti, Informatica and Inspiration Services LLC. Alan Poole holds a 1989 - 1991 Tulsa Community College. With a robust skill set that includes Leadership, Customer Experience, Software Project, SDLC, Cross Functional Team and more. Alan Poole has 1 emails and 1 mobile phone numbers on RocketReach.
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