Air Passenger Rights Information

We are an independent nonprofit network of volunteers, devoted to empowering travellers through education, advocacy, investigation, and litigation. VISION A travelling public aware of its rights and capable of enforcing them against airlines. MISSION To turn helpless passengers into empowered travellers through education, advocacy, investigation, and litigation. ACTIVITIES Educate passengers about their rights and enforcement of those rights. Advocate for the enforcement of the existing rights of passengers and for better consumer protection for travel by air within, to, and from Canada. Investigate and expose anomalies affecting travellers, including but not limited to: * non-compliance of airlines with their own terms and conditions or the law; * misinformation and deception of passengers by airlines; * practices that put passengers’ safety at risk; and * collusion between the airline industry and regulatory or administrative bodies mandated to oversee the activities of airlines. Litigate to foster: * compliance of airlines with their own terms and conditions and the law; * conformity of the terms and conditions of airlines with the law; * transparency, reasonableness, and legality of the actions of regulatory and administrative bodies in their dealings with passengers and airlines; and * reasonable and correct interpretation of legislation affecting the rights of passengers.