Adam Hoffman Email & Phone Number
Director Customer Experience @ Sonnet Insurance Company
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Adam Hoffman Location
- Toronto, ON, CA
Adam Hoffman Work
- 2023 - now Director Customer Experience @
- 2020 - 2022 Director, CEX Strategy @
- 2018 - 2020 Director, Journey Design @
- 2016 - 2018 Senior Manager, Strategy and Journey Design @
- 2014 - 2016 Manager, Strategy and Journey Design @
- 2012 - 2014 Manager, Customer Experience Strategy @
- 2010 - 2012 Advisor, Office of the President @
- 2008 - 2010 Escalation Manager, Customer Escalation Team @
- 2004 - 2008 Customer Service Agent, Customer Retention @
- 2001 - 2004 Customer Service Agent, Retail and Contact Centre Customer Care @
Adam Hoffman Education
- McMaster University
Master of Arts
2009 - 2010 - Wilfrid Laurier University
Bachelor of Arts
2005 - 2009
Adam Hoffman Skills
- Call Centers
- Customer Experience
- Telecommunications
- Microsoft Office
- User Interface Design
- Marketing Strategy
- Cross Functional Team Leadership
- Performance Management
- Wireless
- Contact Centers
- Account Management
- Business Process Improvement
- Customer Satisfaction
- Product Marketing
- Sales Management
- Project Management
- Change Management
- Customer Service
- Management
- Mobile Devices
- CRM
- Strategic Planning
- Program Management
- Social Media
- Business Analysis
- Team Leadership
- Team Management
- Sales
- Strategy
- Wireless Technologies
- New Business Development
- Business Strategy
- Project Planning
- Vendor Management
- Competitive Analysis
- Leadership
- Public Speaking
- Customer Retention
- Process Improvement
Adam Hoffman Summary
- Adam Hoffman, based in Toronto, ON, CA, is currently a Director Customer Experience at Sonnet Insurance Company. Adam Hoffman brings experience from previous roles at Rogers Communications. Adam Hoffman holds a 2009 - 2010 Master of Arts @ McMaster University. With a robust skill set that includes Call Centers, Customer Experience, Telecommunications, Microsoft Office, User Interface Design and more. Adam Hoffman has 1 emails and 1 mobile phone numbers on RocketReach.
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