Adam Hoffman Email & Phone Number
Director Customer Experience @ Sonnet Insurance Company
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Adam Hoffman Location
- Toronto, ON, CA
Adam Hoffman Work
- Director Customer Experience @ (June 2023 - Present)
- Director, CEX Strategy @ (September 2020 - June 2022)
- Director, Journey Design @ (April 2018 - September 2020)
- Senior Manager, Strategy and Journey Design @ (March 2016 - April 2018)
- Manager, Strategy and Journey Design @ (September 2014 - March 2016)
- Manager, Customer Experience Strategy @ (November 2012 - September 2014)
- Advisor, Office of the President @ (October 2010 - November 2012)
- Escalation Manager, Customer Escalation Team @ (January 2008 - December 2010)
- Customer Service Agent, Customer Retention @ (January 2004 - January 2008)
- Customer Service Agent, Retail and Contact Centre Customer Care @ (May 2001 - January 2004)
Adam Hoffman Education
- McMaster University
Master of Arts (International Relations)
2009-2010 - Wilfrid Laurier University
Bachelor of Arts (Political Science)
2005-2009
Adam Hoffman Skills
- Call Centers
- Customer Experience
- Telecommunications
- Microsoft Office
- User Interface Design
- Marketing Strategy
- Cross Functional Team Leadership
- Performance Management
- Wireless
- Contact Centers
- Account Management
- Business Process Improvement
- Customer Satisfaction
- Product Marketing
- Sales Management
- Project Management
- Change Management
- Customer Service
- Management
- Mobile Devices
- CRM
- Strategic Planning
- Program Management
- Social Media
- Business Analysis
- Team Leadership
- Team Management
- Sales
- Strategy
- Wireless Technologies
- New Business Development
- Business Strategy
- Project Planning
- Vendor Management
- Competitive Analysis
- Leadership
- Public Speaking
- Customer Retention
- Process Improvement
Adam Hoffman Summary
- Adam Hoffman, based in Toronto, ON, CA, is currently a Director Customer Experience at Sonnet Insurance Company. Adam Hoffman brings experience from previous roles at Rogers Communications. Adam Hoffman holds a 2009 - 2010 Master of Arts in International Relations @ McMaster University. With a robust skill set that includes Call Centers, Customer Experience, Telecommunications, Microsoft Office, User Interface Design and more. Adam Hoffman has 1 emails and 2 mobile phone numbers on RocketReach.
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