ACCC Competitors

The NSW public sector includes ten departments and many agencies and organisations working together to develop policy and deliver important services such as health, education, housing, transport and infrastructure across NSW. We are over 300,000 dedicated people who share the same values - making a difference, giving back and responding to the future. Read our community guidelines: bit.ly/PD-community-guidelines

The Australian Financial Complaints Authority (AFCA) is the one-stop-shop for consumers and small businesses with a complaint about banking, credit, insurance, superannuation, investments and advice. We provide fair, independent and effective solutions for financial disputes. Established in 2018, AFCA is Australia’s only ombudsman service for the financial services sector. We work with consumers, small businesses, industry, regulators and Government, to raise standards and reduce financial disputes through innovative solutions, education and communication. We deliver to the Australian community services that are easy to use, free for complainants, efficient, timely and impartial. AFCA’s diverse workforce is made up of more than 1600 team members from across Victoria and New South Wales, with expertise in dispute resolution, finance, insurance and superannuation. Our people are driven by our values to be fair and independent, transparent and accountable, honest and respectful and proactive and customer focused. We’re passionate about fairness and delivering a trusted and ethical service and excellent customer experience . Our culture and workplace reflects the diversity of those we serve. We share a vision to be a world class ombudsman service: raising standards and minimising disputes; meeting diverse community needs, and trusted by all. AFCA considers complaints that previously would have been handled by the Financial Ombudsman Service, the Credit Investments Ombudsman and the Superannuation Complaints Tribunal. Follow us for latest news, updates and to find out more about the work we do.

CHOICE is Australia’s longest-running and largest consumer advocacy organisation, proudly independent and nonprofit since 1959. We exist to help Australians get a fair go - through unbiased product tests and reviews from our in-house labs, fearless investigative journalism, and relentless campaigning for consumer rights. From pushing for stronger laws, to calling out shonky behaviour, everything we do is about building a fairer, safer, and more transparent environment for all Australians.