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Abhijeet Kumar Location
Dubai, AE
Abhijeet Kumar Work
Head of Customer Success - International Markets @ (March 2024 - Present)
Head Enterprise Conversational AI @ (February 2023 - January 2024)
Head Centre of Excellence (Conversational AI) @ (April 2022 - January 2023)
Head - Transformation Customer Experience @ (May 2020 - March 2022)
Head - Customer Experience @ (January 2017 - May 2020)
Associate Director - Product Development Group @ (April 2015 - December 2016)
Product and MIS Manager - Phone Banking @ (September 2011 - March 2015)
Senior Manager - IT projects and Infra, PhoneBanking @ (January 2007 - September 2011)
Unit Head - PhoneBanking @ (January 2006 - December 2006)
Unit Head - PhoneBanking @ (June 2002 - December 2005)
Supervisor - Customer Service @ D.S.S Mobile Communications (August 2000 - June 2002)
Abhijeet Kumar Education
NIIT
Diploma; Bachelor of Science (Academics; Computer Applications)
2003-2006
Abhijeet Kumar Skills
Banking
Branch Banking
Business Analysis
Business Analytics
Business Development
Business Strategy
CRM
Chatbot Development
Conversation Design
Conversational AI
Core Banking
Credit Cards
Cross Selling
Customer Experience
Customer Relationship Management (CRM)
Customer Service
Digital Transformation
IT Service Management
MIS
Management
Management Information Systems (MIS)
Natural Language Processing (NLP)
Organization building
Portfolio Management
Product Management
Project Management
Relationship Management
Requirements Analysis
Retail Banking
Team Leadership
Team Management
Telecommunications
Vendor Management
Voicebot Development
Abhijeet Kumar Summary
Abhijeet Kumar, based in Dubai, AE, is currently a Head of Customer Success - International Markets at Kore.ai. Abhijeet Kumar brings experience from previous roles at IDFC FIRST Bank and ICICI Prudential AMC Ltd. Abhijeet Kumar holds a 2003 - 2006 Diploma; Bachelor of Science in Academics; Computer Applications @ NIIT. With a robust skill set that includes Banking, Branch Banking, Business Analysis, Business Analytics, Business Development and more. Abhijeet Kumar has 2 emails and 4 mobile phone numbers on RocketReach.
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