Abban - Innovation Technology Labs Information

Abban Labs cloud contact center software provides the true alternative to the significant investment required by traditional solutions. Our Abban C3 product solely manufactured to run virtually, allows the customer to decide with complete flexibility, enabling use in public or private cloud, or alternatively taking advantage of capacity it already has in its datacenter through a virtual private server. Our software offers high-end features that contact centres require, however can be made available in a fraction of the time of other solutions and with greater flexibility. Abban's multichannel platform allows contact center customers to interact in multiple ways and, due to our multi-contact handling system and our BLEND distribution mechanism, contact centres gain efficiency while providing outstanding customer service. Other business advantages 1. Agents are connected to the same Abban C3 platform, irrespective of their geographic location. 2. No need for additional IP-PBX or ACD phone system. 3. Multichannel recording. 4. Multichannel dashboards and reporting. 5. Improved productivity and scalability. To find out more about our cloud contact centre product please email us to info@abbanlabs.com