Incident Management and Service Request and Catalogue Practice Lead @ Kinetic IT
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Aaron McCormack Location
Canberra, ACT, AU
Aaron McCormack Work
2026 -now Incident Management and Service Request and Catalogue Practice Lead @
2025 -2026 Knowledge Management and Continual Improvement Process Manager @
2020 -2025 EOC Team Leader and Event Management Process Lead @
2021 -2021 Acting Service Delivery Manager of Service Operations @
2018 -2020 EOC Duty Manager @
2017 -2018 Deskside Support Officer @
2011 -2016 IT Support Analyst and Major Incident Co-ordinator @
2010 -2010 Data Entry Officer @
2009 -2009 Medical Clerk @
Aaron McCormack Education
Lake Tuggeranong College
Aaron McCormack Skills
ITIL
Microsoft Office
Customer Service
Accurate Data Entry
IT Service Management
Windows 7
Major Incident Management
Incident Management
Troubleshooting
Quality Assurance
IT Strategy
Windows Server
Citrix
Active Directory
Windows
Business Analysis
Team Leadership
IT Operations
Change Management
Technical Support
Management
Project Management
Service Delivery
IT Management
Aaron McCormack Summary
Aaron McCormack, based in Canberra, ACT, AU, is currently a Incident Management and Service Request and Catalogue Practice Lead at Kinetic IT. Aaron McCormack brings experience from previous roles at Kinetic IT and Leidos. Aaron McCormack holds a Lake Tuggeranong College. With a robust skill set that includes ITIL, Microsoft Office, Customer Service, Accurate Data Entry, IT Service Management and more. Aaron McCormack has 3 emails on RocketReach.
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