3CLogic Technology Stack

3CLogic is a leading provider of contact center solutions, providing a seamlessly integrated multichannel and Computer Telephony Integrations (CTI) platform for todays enterprise businesses.

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Avaya IP Office is a mid and small businesses phone system.

Cisco VoIP phone systems lets users make phone calls over an IP (Internet protocol) data network.

Gmail is a free, advertising-supported email service offered as part of Google's G Suite, with 15GB of storage, color-coded inbox filters and unsend button.

G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data.

Amazon API Gateway is a fully managed service that makes it easy for developers to create, publish, maintain, monitor, and secure APIs at any scale.

Amazon Aurora is a MySQL and PostgreSQL-compatible relational database built for the cloud, that combines the performance and availability of traditional enterprise databases with the simplicity and cost-effectiveness of open source databases.

ElastiCache is a web service that makes it easy to deploy, operate, and scale an in-memory cache in the cloud.

Amazon RDS for MySQL makes it easy to set up, operate, and scale MySQL server deployments in the cloud.

Amazon Relational Database Service (RDS) is a distributed relational database service by Amazon Web Services. It is a web service running in the cloud designed to simplify the setup, operation, and scaling of a relational database for use in applications.

AMP is a way to build web pages for static content that render fast.

AngularJS is a JavaScript-based open-source front-end web application framework mainly maintained by Google and by a community of individuals and corporations to address many of the challenges encountered in developing single-page applications.

The Apache Project is an effort to develop and maintain an open-source HTTP server for modern operating systems including UNIX and Windows. The goal of this project is to provide a secure, efficient and extensible server that provides HTTP services in sync with the current HTTP standards.

Amazon Batch is a fully managed batch processing service offered by AWS. It enables developers, engineers, and scientists to easily and efficiently run hundereds of thousands of batch computing jobs on AWS.

Cloud based storage systems by AWS.

Amazon Virtual Private Cloud lets you provision a logically isolated section of the AWS cloud.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

Apache Tomcat is an open source software implementation of the Java Servlet, JavaServer Pages, Java Expression Language and Java WebSocket.

AWS Lambda is an event-driven, serverless computing platform provided by Amazon as a part of Amazon Web Services. It lets clients run code without provisioning or managing servers.

CentOS is a Linux distribution that aims to be functionally compatible with its upstream source, Red Hat Enterprise Linux (RHEL).

Linux is a family of open source Unix-like operating systems based on the Linux kernel.

Amazon CloudFront is a content delivery web service.

Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS.

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides resizable compute capacity in the cloud. It is designed to facilitate web-scale computing for developers.

Ansible is open source software that automates software provisioning, configuration management, and application deployment. Ansible connects via SSH, remote PowerShell or via other remote APIs.

Apache Ant is a Java library and command-line tool whose mission is to drive processes described in build files as targets and extension points dependent upon each other. The main known usage of Ant is the build of Java applications. Ant supplies a number of built-in tasks allowing to compile, assemble, test and run Java applications. Ant can also be used effectively to build non Java applications, for instance C or C++ applications.

The Apache Software Foundation is a cornerstone of the modern Open Source software ecosystem supporting some of the most widely used and important software solutions powering today's Internet economy.

JIRA is a bug tracking, issue tracking and project management software from Atlassian.

AWS CloudFormation gives users an easy way to model a collection of related AWS and third-party resources, provision them quickly and consistently, and manage them throughout their lifecycles, by treating infrastructure as code.

Amazon Kinesis makes it easy to collect, process, and analyze real-time, streaming data. Amazon Kinesis offers key capabilities to cost-effectively process streaming data at any scale, along with the flexibility to choose the tools that best suit the requirements of application. With Amazon Kinesis, businesses can ingest real-time data such as video, audio, application logs, website clickstreams, and IoT telemetry data for machine learning, analytics, and other applications.

Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables developers to decouple and scale microservices, distributed systems, and serverless applications.

Chef is IT automation, configuration management and software delivery for organizations of all sizes whether in the cloud or on-premises.

Jira Service Desk is an IT support teams provide better service by automating ticket management, self service, agent collaboration, SLAs, reporting.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

New Relic is used to monitor customer's entire system, including applications, servers, browsers, and network. An ecosystem of plugins let clients monitor customers entire stack.

ServiceNow is a platform-as-a-service provider of IT service applications.

Amazon Redshift is a fast, fully managed, petabyte-scale data warehouse

Kibana is an open source data visualization platform.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Pentaho couples data integration with business analytics in a modern platform that brings together IT & business users to access, visualize & explore their data.

ServiceNow Reporting enables users to create and distribute reports that show the current state of instance data.

Vidyard is The Video Platform for Marketing and Sales. It provides video hosting, enablement and analytics that help to connect with more buyers, close more deals, and optimize them to content for real results.

Zoho CRM is an award-winning web-based CRM designed to attract, retain, and satisfy customers to grow your business. It works well regardless if you're a small business, an entrepreneur, or a large enterprise.

Atlassian Confluence is a knowledge management software with flexible customization, organization and a powerful search engine, empowering collaboration and innovation.

JIRA is the tracker for teams planning & building great products. Millions choose JIRA to capture & organize issues, assign work, & follow team activity.

ServiceNow Now Platform delivers cross-enterprise digital workflows that connect people, functions and systems to accelerate innovation, increase agility, and enhance productivity.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do.

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

HelpSocial web and mobile apps provide relevant information with the social feed so you can instantly recognize customers and quickly make the decisions needed to serve them best.

HubSpot Forms are easy to build with drag & drop interface, users can add forms to HubSpot landing pages, or embed them on any website page.

Ringio offers a CRM-friendly phone-based solution for small businesses to enhance the customer engagement.

ServiceNow Customer Service Management (CSM) application enables organizations to provide service and support to external customers through communication channels such as web, email, chat, telephone, and social media.

Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface.

AWS Identity and Access Management (IAM) enables users to manage access to AWS services and resources securely.

Cloudflare mitigates threats from website scraping to application level attacks e.g. SQL Injection and DDOS Protection without any additional hardware.

Prisma Access is a cloud service that helps an organization deliver consistent security to their remote networks and mobile users. It’s a generational step forward in cloud security, using a cloud-delivered architecture to connect all users to all applications.

Prisma Cloud is Cloud Native Security Platform that offers security and compliance coverage—for users, applications, data, and the entire cloud native technology stack—throughout the development lifecycle and across hybrid and multi-cloud environments

PuTTY is an SSH and telnet client, developed for the Windows platform.

Wireshark is a network protocol analyzer for Unix and Windows.

AWS Route53 is a Cloud DNS service helps in customers to route end user requests to internet applications.

Bugzilla is a robust, featureful and mature defect-tracking system, or bug-tracking system. Defect-tracking systems allow teams of developers to keep track of outstanding bugs, problems, issues, enhancement and other change requests in their products effectively. Simple defect-tracking capabilities are often built into integrated source code management environments such as Github or other web-based or locally-installed equivalents. We find organizations turning to Bugzilla when they outgrow the capabilities of those systems - for example, because they want workflow management, or bug visibility control (security), or custom fields.

Selenium is a portable software-testing framework for web applications. Selenium provides a playback tool for authoring tests without the need to learn a test scripting language.

Epsilon offers a full-spectrum of technology and services for cross-channel marketing.

Facebook is a social networking site that makes it easy for people to connect and share with family and friends online.

HubSpot offers a full platform of marketing, sales, customer service, and CRM software.

HubSpot's marketing software is a scalable, all-in-one platform for inbound marketing, combining content marketing, marketing automation, social media, analytics, and more, for marketing teams of all sizes to grow traffic, convert leads and track customers, all in one place.

HubSpot is a cloud-based inbound marketing software that allows businesses to transform the way that they market online.

Use Infusionsoft to design, automate and track marketing campaigns. Build campaign workflows, landing pages, web forms and emails, and track website and email activity

HubSpot Website Platform is a content management system that enables marketers to build websites personalized for every visitor.

Microsoft Dynamics with its intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives clients choice. Start with just what customrs need to run clients business and delight customers.

PayPal is a global eCommerce platform for buyers & sellers. PayPal allows payments & money transfers to be made securely via email, phone, text message or Skype.

Microsoft Dynamics 365 is a set of intelligent business applications including Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) applications that helps you run your entire business and deliver greater results through predictive, AI-driven insights.

Zoho is an web-based online office suite containing word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management, project management, invoicing and other applications developed by Zoho Corporation.