168Solution Information

PT SATU ENAM DELAPAN SOLUSI or called 168Solution was established in December 2009 as also successfully implemented Best Practice Framework for Call Centers that helped our clients align service standards with international call centers. We are known to be resourceful in practical ideas that results in solution and successful implementation. Since the beginning, with its strong commitment to handle the call center project management (which has now grown into a contact center), 168Solution offers a wide range of learning programs from public training to customized in-company (in-house training), workshops and coaching programs (consulting) for contact center. We support our client to build and develop their call / contact center, as well for their staff training, that are from Telecommunication Company, Banking, Financial Services, Insurance, Hospital, etc. 168Solution consistently delivered various training and event which is related of call / contact center and project management workshop programs for professional at call / contact center across Indonesia. WHY US? There are several reasons why 168Solution are the best partners for your professional in the contact center: 1. Dedicated Professional Team The team led by Grace Heny. She was a professional in the Indonesian contact center industry with 15 years of experience setting up and managing in-house and outsourced contact centers. 2. Key Personnel Certifications 168Solution team members are internationally certified with local practical knowledge credited with a list of successful projects with clients in various industries. 3. Support for Success We have also successfully implemented Best Practice Framework for Call Centers that helped our clients align service standards with international call centers. CONTACT US Phone: (021) 729-3311 Mobile: 0838-98888-168 (phone / SMS / WA) Fax: +6221 729 4528 E-mail: public.class@168solution.com