Zuma Information

Kelsey by Zuma is the AI leasing assistant built for the multifamily resident lifecycle. From first inquiry to rent collection, Kelsey works 24/7/365 as an extension of your onsite team, booking tours, following up instantly, answering resident questions, and even helping to recover delinquent payments. Unlike point solutions or bots, Kelsey blends agentic AI + humans-in-the-loop, ensuring your brand voice, accuracy, and empathy are always preserved. Multifamily operators partner with Zuma to: - Capture every lead with instant responses and automated qualification - Boost occupancy through more tours and higher conversions - Protect NOI with AI-assisted collections and on-time payments - Free onsite teams to focus on hospitality, relationships, and community “Kelsey helped us increase response rates by 30% and improve lead-to-tour conversions by 20–30%.” — Hannah Bailey, Sr. Marketing Manager, Raintree Partners The future of multifamily operations is AI-enabled, human-centered. That’s why every team needs a Kelsey.