Zo Silver Email & Phone Number
Head of Customer Experience @ Guild
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Zo Silver Location
- Sacramento, CA, US
Zo Silver Work
- Head of Customer Experience @ (June 2024 - Present)
- Sr. Director, Customer Service @ (April 2021 - June 2024)
- Director Customer Service Operations @ (December 2019 - April 2021)
- Head of User Service, Success and Safety @ (April 2015 - December 2019)
- Sr. Director of Customer Service @ (August 2013 - April 2015)
- Director of Customer Service @ (May 2010 - August 2013)
- Customer Service Manager @ (August 2008 - May 2010)
- Customer Service Manager (contract) @ Sonic Solutions (April 2008 - July 2008)
- Customer Service Manager @ (April 2005 - April 2008)
- Customer Service Lead @ (June 2003 - April 2005)
- Office Manager @ (February 2002 - November 2004)
Zo Silver Education
- University of Oregon
BA (Sociology, Computer Information Tecnology)
Zo Silver Skills
- Strategic Thinking
- Annual Planning
- Presentations
- Management Of Direct Reports
- Service Levels
- Contact Center Management
- Mentoring
- Voice of the Customer
- Performance Metrics
- CSAT
- Early Stage Companies
- Operations
- Key Performance Indicators
- Executive Team
- Troubleshooting
- Technical Support
- Team Management
- Prioritize Workload
- Service-Level Agreements (SLA)
- Analytical Skills
- Employee Training
- Project Management
- Customer Service Management
- Contact Centers
- Customer Loyalty
- Customer Support
- Management
- Training
- Customer Experience
- Social Media
- Leadership
- Customer Satisfaction
- Team Leadership
- Account Management
- Team Building
- Customer Service
- CRM
- Coaching
- Outsourcing
- Customer Relationship Management (CRM)
- De-escalation
- Six Sigma
- Change Management
- Interpersonal Communication
- Artificial Intelligence for Business
Zo Silver Summary
- Zo Silver, based in Sacramento, CA, US, is currently a Head of Customer Experience at Cardless. Zo Silver brings experience from previous roles at OnePay, Change.org and Blurb. Zo Silver holds a BA in Sociology, Computer Information Tecnology @ University of Oregon. With a robust skill set that includes Strategic Thinking, Annual Planning, Presentations, Management Of Direct Reports, Service Levels and more. Zo Silver has 2 emails and 1 mobile phone numbers on RocketReach.
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