Zo Silver Email & Phone Number

Head of Customer Experience @ Guild

5 free lookup(s).

Zo Silver Location

Sacramento, CA, US

Zo Silver Work

2024 - now Head of Customer Experience @
2021 - 2024 Sr. Director, Customer Service @
2019 - 2021 Director Customer Service Operations @
2015 - 2019 Head of User Service, Success and Safety @
2013 - 2015 Sr. Director of Customer Service @
2010 - 2013 Director of Customer Service @
2008 - 2010 Customer Service Manager @
2008 - 2008 Customer Service Manager (contract) @ Sonic Solutions
2005 - 2008 Customer Service Manager @
2003 - 2005 Customer Service Lead @
2002 - 2004 Office Manager @

Zo Silver Education

University of Oregon
BA (Sociology, Computer Information Tecnology)

Zo Silver Skills

Strategic Thinking
Annual Planning
Presentations
Management Of Direct Reports
Service Levels
Contact Center Management
Mentoring
Voice of the Customer
Performance Metrics
CSAT
Early Stage Companies
Operations
Key Performance Indicators
Executive Team
Troubleshooting
Technical Support
Team Management
Prioritize Workload
Service-Level Agreements (SLA)
Analytical Skills
Employee Training
Project Management
Customer Service Management
Contact Centers
Customer Loyalty
Customer Support
Management
Training
Customer Experience
Social Media
Leadership
Customer Satisfaction
Team Leadership
Account Management
Team Building
Customer Service
CRM
Coaching
Outsourcing
Customer Relationship Management (CRM)
De-escalation
Six Sigma
Change Management
Interpersonal Communication
Artificial Intelligence for Business

Zo Silver Summary

Zo Silver, based in Sacramento, CA, US, is currently a Head of Customer Experience at Cardless. Zo Silver brings experience from previous roles at OnePay, Change.org and Blurb. Zo Silver holds a BA in Sociology, Computer Information Tecnology @ University of Oregon. With a robust skill set that includes Strategic Thinking, Annual Planning, Presentations, Management Of Direct Reports, Service Levels and more. Zo Silver has 2 emails and 1 mobile phone numbers on RocketReach.

Zo Silver Emails

Found 2 emails

Zo Silver Phone Numbers

Found 2 phone numbers

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