Zo Silver Email & Phone Number
Head of Customer Experience @ Guild
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Zo Silver Location
- Sacramento, CA, US
Zo Silver Work
- 2024 -now Head of Customer Experience @
- 2021 -2024 Sr. Director, Customer Service @
- 2019 -2021 Director Customer Service Operations @
- 2015 -2019 Head of User Service, Success and Safety @
- 2013 -2015 Sr. Director of Customer Service @
- 2010 -2013 Director of Customer Service @
- 2008 -2010 Customer Service Manager @
- 2008 -2008 Customer Service Manager (contract) @ Sonic Solutions
- 2005 -2008 Customer Service Manager @
- 2003 -2005 Customer Service Lead @
- 2002 -2004 Office Manager @
Zo Silver Education
- University of Oregon
BA (Dean’s Honor List, Alpha Kappa Delta honor society)
Zo Silver Skills
- Strategic Thinking
- Annual Planning
- Presentations
- Management Of Direct Reports
- Service Levels
- Contact Center Management
- Mentoring
- Voice of the Customer
- Performance Metrics
- CSAT
- Early Stage Companies
- Operations
- Key Performance Indicators
- Executive Team
- Troubleshooting
- Technical Support
- Team Management
- Prioritize Workload
- Service-Level Agreements (SLA)
- Analytical Skills
- Employee Training
- Project Management
- Customer Service Management
- Contact Centers
- Customer Loyalty
- Customer Support
- Management
- Training
- Customer Experience
- Social Media
- Leadership
- Customer Satisfaction
- Team Leadership
- Account Management
- Team Building
- Customer Service
- CRM
- Coaching
- Outsourcing
- Customer Relationship Management (CRM)
- De-escalation
- Six Sigma
- Change Management
- Interpersonal Communication
- Artificial Intelligence for Business
Zo Silver Summary
- Zo Silver, based in Sacramento, CA, US, is currently a Head of Customer Experience at Cardless. Zo Silver brings experience from previous roles at OnePay, Change.org and Blurb. Zo Silver holds a BA in Dean’s Honor List, Alpha Kappa Delta honor society @ University of Oregon. With a robust skill set that includes Strategic Thinking, Annual Planning, Presentations, Management Of Direct Reports, Service Levels and more. Zo Silver has 2 emails and 2 mobile phone numbers on RocketReach.
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