Zen Electronics Information

Unless otherwise stated, the products are sold "AS IS" by Zen Electronics Inc. but may be accompanied by their manufacturer's standard warranties. Zen Electronics Inc. sells "AS IS" products as is, where is, and with all faults, and without express or implied warranties from Zen Electronics Inc. If you have any questions about manufacturer's warranties that accompany the products that you have purchased, please check the product description or contact Zen Electronics Inc. by writing to contact@zenelectronics.com. Products sold through Zen Electronics Inc. are serviced and supported by their manufacturers in accordance with any terms and conditions packaged with the products. Prior to placing your order, you are responsible to visit the manufacturer's website to confirm that the product you intend to purchase is compatible with your system. We shall not be responsible and will not accept return of products purchased by you that are not compatible with your system configuration. If you decide to send us products to re-check or if the products are returned to us for warranty repair, all products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the products. Failure to do so may invalidate the warranty. Zen Electronics Inc. will assess a minimum of 30% restocking fees on any returned products. All shipping charges to deliver products to our company are fully paid by you - we will not refund shipping costs at any case. Please allow up to five (5) business days for our technician team to check out your returned products. If the products are found NOT DEFECTIVE, we shall return the products to you and you shall bear the shipping costs in addition to the testing fees of EURO 25 charged by us. If the products are found to be DEFECTIVE and the products are covered under the manufacturer's warranties, the defective products will be repaired by the manufacturers and the repaired products will be shipped out to you by airmail express. If you wish to choose DHL or Fedex to receive your repaired products quicker, please inform us - in this way we will calculate the cost for you (for products that do not come with free shipping only). NOTE: We shall not be responsible for products that are damaged during shipment or due to misuse/abuse by the customer/shipping carrier. If the warranty seal or sticker of the products are broken or have been tampered with, the products will no longer have any warranty and the manufacturers will no longer be liable for the repair or replacement of your products. NOTE: The manufacturers shall only be held responsible for warranty boxes which are purchased directly from our website with an order number.