Zapim Information

Zapim is a Meta-Authorized Business Solution Provider (BSP) and next-generation CPaaS platform powering omnichannel customer engagement and conversational AI at scale. Our unified communication cloud connects businesses to their customers across WhatsApp Business API, RCS Business Messaging, DLT-compliant SMS, emotion-aware Global AI Voice Agents, and Email - all managed from a single API, shared team inbox, and unified wallet. Built on carrier-grade infrastructure with sub-second response times, Zapim enables enterprises and fast-growing brands to automate lead generation, streamline customer support, and boost conversational commerce. ⚡ Core Capabilities & CPaaS Solutions: • WhatsApp Business API: Official Meta-verified green tick onboarding, rich interactive messaging, click-to-WhatsApp ads, and WhatsApp Pay conversational commerce. • Global AI Voice Agents: LLM-powered, emotion-aware voice AI with native Hinglish speech recognition for automated COD confirmation, collections, and customer support. • RCS Business Messaging: Verified sender profiles with interactive carousels, rich media cards, and automatic SMS fallback. • DLT Managed SMS & OTPs: High-deliverability messaging infrastructure for transactional notifications, OTP authentication, and marketing campaigns. • Conversational AI & No-Code Chatbots: Deployment of 24/7 AI agents with seamless live agent handoff and CRM integration. 🎯 Primary Business Use Cases: 1. E-Commerce & Retail: Cart recovery, shipment tracking, COD verification, and automated RTO reduction. 2. BFSI & Fintech: Secure OTP delivery, payment reminders, loan qualification, and multi-channel verification. 3. Travel, Healthcare & Logistics: Instant booking confirmations, automated appointment scheduling, and customer support resolution. Scale your business communications with Zapim's secure, enterprise-grade CPaaS platform.